HFCA Diversion Specialist

Catholic Charities Eastern Washington•Spokane, WA

1d•Onsite

About The Position

This position is responsible for diverting households from the homeless housing arena, assessing families for homeless housing services and providing case management/triage services for community-based resources.

Requirements

AA in Social Services or equivalent life experience
At least two (2) years prior experience in the direct service field.
Proficiency in navigating Microsoft Office, database systems, and utilizing up to date technology platforms required.
Successfully pass background check applicable to position.
Regularly stand, climb, walk, hear/listen, talk
Frequently lift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel
Occasionally sit, crawl
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance : ability to consistently arrive and be able to work as scheduled.
Computer/Technical Ability : computer knowledge needed.
Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability : ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple maintenance requests Correspondence ; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability : ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

No certifications are required.

Responsibilities

Divert households from entering the homeless arena by providing alternative services, referrals, and mediation to resolve barriers to housing stability and prevent homelessness.
Conduct assessments for families who are seeking homeless housing services and implement HFCA/Diversion policies and procedures.
Maintain a caseload of Diversion clients.
Triage emergent needs identified through the assessment process.
Connect households—in the moment—with health care services, mainstream employment, medical and financial benefit services.
Provide client referrals to partner organizations for vacancies within their homeless programs.
Maintain legible, organized, and up-to-date records with a homeless database, as well as hard copy recordkeeping processes.
Assist with system-wide data check oversight.
Provide clear, concise and empathetic information in all written and verbal communication interactions.
Answer phones, transfer calls, and take messages in a professional, respectful and calm manner.
Adhere to an environment that fosters direct communication and a strength-based approach to service delivery.
Carry out shift responsibilities to ensure the ongoing safety, cleanliness and smooth operation of the RRH/Coordinated Entry Center.
Provide leadership and appropriate response in case of an emergency.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor
As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Perform related functions necessary to support the mission and core values of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays