Diversion and Reentry Services Program Specialist (PPMII)

King County•Chinook Building 401 5th Avenue Seattle, WA

10d•Hybrid

About The Position

The Department of Community and Human Services (DCHS) is seeking a Diversion and Reentry Services Program Specialist for its Behavioral Health and Recovery Division (BHRD). This role will perform utilization management (UM) duties for the Program for Assertive Community Treatment (PACT) and participate in administrative operations and program development for PACT and other Diversion and Reentry Services (DRS) behavioral health programs. The position is responsible for centralized PACT UM functions for a county-wide network of PACT providers, system-level resource and care coordination for DRS program participants, and providing technical assistance and monitoring of agencies offering PACT and other behavioral health services in King County. DCHS is committed to providing equitable opportunities and strengthening communities through various services, with a vision of a racially just and welcoming community.

Requirements

Mental Health Professional (MHP) as defined by Washington Administrative Code (WAC) 246-341-0200, and Revised Code of Washington (RCW) 71.05.020 and/or Substance Use Disorder Professional as defined by WAC 246-811-010 and RCW 18.205. Professional licensure must be non-restricted and active at time of offer. Alternatively, possess any current non-restricted Washington State Department of Health behavioral health license.
At least 3 years of recent work experience in and knowledge of the behavioral health treatment system and/or equivalent education and relevant experience.
Demonstrated knowledge of Assertive Community Treatment (ACT) service delivery model and related evidence-based practices.
Knowledge and experience with involuntary civil commitment and direct outpatient behavioral health services.
Demonstrated, sophisticated clinical knowledge of psychiatric diagnostics and behavioral health treatment best practices for populations with serious mental illness and co-occurring substance use disorders.
Deep knowledge of equity and social justice principles and practices, and understanding of the effects of place, race and policy & systems-based inequities on marginalized communities and populations.
Demonstrated ability to work independently and as a member of a team.
Demonstrated professional level organizational skills, writing skills and verbal communication skills.
Working knowledge of Microsoft Office applications including Excel, Word, PowerPoint, Outlook email, and web-based applications.

Nice To Haves

Demonstrated experience in developing, implementing, and overseeing evidence-based and promising practice programs serving individuals involved in the criminal legal system and psychiatric hospital system.
Direct experience working in the behavioral health system, specifically a publicly funded behavioral health organization in King County or the State of Washington.
Experience performing utilization management (UM) duties for healthcare programs.
Experience in clinical program development of services for individuals with serious mental illness, co-occurring disorders, and/or complex health conditions.
Demonstrated knowledge of Washington State laws and administrative codes related to the mental health system and individuals served by the mental health system, such as RCWs 71.05 and 10.77.
Experience in budget monitoring and management at program and/or fund source levels.
Demonstrated ability to manage internal and public-facing communications, including providing high-quality customer service and coordination with partner systems.
Experience with negotiating terms of contracts or similar formal agreements, or assisting in the development of Requests for Proposals.
Knowledge and expertise in navigating homelessness housing systems and Coordinated Entry.
Demonstrated ability to coordinate and collaborate with criminal legal system agencies including law enforcement, courts/specialty courts, jails, jail medical and behavioral health providers, Washington State Department of Corrections, attorneys, probation officers, and social workers aligned with public defender agencies.

Responsibilities

Conduct centralized PACT Utilization Management (UM) functions for a County-wide network of PACT providers and funders, consistent with BHRD UM policies, NCQA standards, and MCO and HCA/BH-ASO contractual requirements.
Receive and process referrals/requests for service, evaluate these for eligibility criteria established by Washington State Health Care Authority, make authorization determinations and notifications, distribute referrals to teams, and track continuing stay requests and authorization exits.
Participate in utilization management and quality management activities within BHRD and for the PACT network, assure that identified participants have timely and equitable access to care, and engage in continuous improvement of quality behavioral health services.
Provide program technical and operational support (ex. budget tracking, invoice processing, contract monitoring) for the Program for Assertive Community Treatment.
Provide technical assistance from recovery-oriented, person-centered care perspectives to service agencies implementing and providing PACT services in King County.
Participate in system-level resource and care coordination for participants in DRS behavioral health programs with healthcare, criminal legal, and social service system partners, including assistance with navigating healthcare and housing resources.
Participate in on-site and desktop review teams in both clinical and administrative compliance reviews of BHRD contracted agencies who provide diversion and reentry programs and services, including PACT.
Assist in compiling and presenting data about program performance and outcome measures for multiple audiences including funders, system partners, and the PACT Stakeholder Advisory Group.
Function as a subject matter resource on the Assertive Community Treatment (ACT) and other evidence-based practices to include Trauma Informed Care, Motivational Interviewing, Integrated Dual Disorders Treatment, and Harm Reduction.
Participate in King County Equity and Social Justice initiatives at the County, department and division levels and demonstrate expertise in infusing ESJ into all aspects of Diversion and Reentry Services.
Participate in development and implementation of programs from an equity and social justice, trauma-informed, person-centered, and harm reduction orientation for individuals who are involved in the local criminal legal system and/or local and state psychiatric hospital systems and who are likely to be experiencing homelessness.
Demonstrate high-level professional communication skills, both written and verbal, in working across disparate systems and communities.
Collaborate and build consensus amongst diverse partners and community members in order to promote systems change in alignment with the King County Equity and Social Justice Initiative and Strategic Plan and the BHRD DRS vision and mission.
Perform other related duties as assigned.