Dist Trnr Bakery TFM

Heritage Grocers Group•Itasca, IL

7h•$73,000 - $75,000•Hybrid

About The Position

The District Trainer is responsible for leading and developing the bakery teams across the assigned district. This role focuses on training and coaching store teams to achieve operational excellence, drive sales, and ensure customer satisfaction. The District Trainer will act as the primary expert in bakery merchandising and best practices within the district.

Requirements

5+ years' experience in a progressive operations role including managing different sales volume departments.
Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs.
Excellent interpersonal, negotiation, and analytical skills are required.
Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation, or applicable government law.
Excellent written and verbal communications skills in English and Spanish.
Able to prepare effective written reports, correspondences, and presentations to management as required.
Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.) required.
Effective planning, prioritization, and time management skills with effective ability to follow-up on delegated assignments.
Able to drive and flexible to travel to all company locations as required.
Able to lift up to 50 lbs.

Nice To Haves

Proven track of providing excellent results, shows persistence and perseverance.
Proactive qualities and self-directed actions.
Dedicated to meeting expectations of internal and external customers.
Demonstrates care and compassion for people; shows empathy and concern.
Able to build and maintain positive team relationships, relates well to diverse people and is approachable.
Proven leadership and ability to motivate inspire and create engagement.
Exemplify the desired culture, value and philosophies of the organization.
Effectively cope with change and lead company change initiatives across the district.
Able to see things in broad/strategic perspective, see trends and future consequences.
Shared responsibility for P&L results and performance analysis.

Responsibilities

Develop, deliver, and audit comprehensive training programs for store team members on all aspects of bakery department operations, including merchandising and presentation standards, product knowledge and quality control, inventory management and ordering, shrink reduction strategies, food safety and sanitation procedures, customer service and communication skills, and production techniques and recipes for each department (Tortilleria, Cocina, Bakery).
Recruit, aid in selection of, orient, train, coach, and develop the best Department Managers to achieve store goals and ensure that the company has leadership talent.
Cultivate a culture of high performance and accountability. Set clear performance expectations for Department Managers.
Provide advice and assistance to store teams to enable completion of responsibilities.
Maintain all metrics on the weekly operations dashboard.
Provide guidance to Department Managers to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
Serve as a "best practices" store for other stores in the district to observe and learn from.
Provide professional service and training to the home store location, at least 3 business days per work week.
Develop improvement plans and programs with store leadership, and District Manager to ensure stores meet objectives.
Provide translation of communication between Store Support Center and store teams.
Implement policies and procedures.
Make recommendations to effectively resolve challenges or concerns, by using sound judgment that is consistent with company standards, practices, policies, procedures, applicable government regulation or law.
Seek to make decisions in a manner consistent with the job functions.
Support programs to control shrink and contain costs at an acceptable level.
Review Key Performance Indicators (KPI's) with district team (Department Team Leaders).
Read, understand, analyze and instruct store teams about income and financial statements; and calculate gross margins and productivity measures.
Monitor operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution and EBITDA objectives.
Analyze financial data and determine areas of opportunity as well as plans for remediating performance gaps.
Work with store leadership to promote safety and ZERO accident culture.