District Technology Technician

Academy School District 20•Colorado Springs, CO

8d•Onsite

About The Position

Works as part of a team to provide first-line technical support to students, staff, and parents of Academy District 20. This includes PC support and maintenance, user account management, and systems administration of printers, desktops, laptops, and tablet devices. The role involves assigning and tracking work orders through a centralized ticketing system, providing software support for common education and productivity software, and collaborating with the district IT department on standard IT processes and procedures. The district reserves the right to modify duties as needed.

Requirements

Ability to communicate effectively verbally and in writing.
Ability to create, access, input, retrieve, and manipulate information in various software systems.
Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions.
Ability to follow oral and written instructions.
Ability to greet and interact with the public in a courteous and professional manner.
Ability to maintain confidentiality.
Ability to manage simultaneous demands and set clear priorities.
Ability to operate standard office equipment, performing a wide range of supportive tasks.
Ability to train others in procedures and the use of equipment.
Ability to use computer equipment and related software to support diagnostics.
Ability to work days, hours, locations, and assignments as directed by the supervisor.
Ability to work independently without direct supervision.
Commitment to the education of students as a primary responsibility.
Computer proficiency including office productivity applications.
Considerable knowledge of computer equipment and related software for diagnostics.
Demonstrated ability to manage simultaneous demands and set clear priorities.
Demonstrated ability to work well with others in a team setting.
Detail-oriented.
Energetic, creative, innovative, flexible.
Excellent cooperative, collaborative, and problem-solving skills.
Experience networking client devices over wired and wireless networks.
Knowledge of and experience with common iPad productivity packages, apps, and browsers.
Knowledge of and experience with common PC productivity packages, apps, and browsers.
Knowledge of and experience with common tablet apps and willingness to learn.
Knowledge of and experience with the latest and recent version of major operating systems including Microsoft, Apple, and Macintosh.
Knowledge of how technology supports learning.
Knowledge, experience, and skill in the operation, configuration, troubleshooting, and repair of computer equipment, technical devices, and related software.
Strong organizational, interpersonal, written, listening, and verbal communication skills.
Strong skills in problem-solving and trouble-shooting hardware and software.
Willingness to participate in ongoing training as required.
Experience Networking Client Devices Over Wired and Wireless Networks.
Experience Troubleshooting, Configuring, and Repairing Personal Computers, Network Printers, Educational and Productivity Software, Tablet Computing Devices, and Operating Systems.
High school graduate - high school diploma or equivalent.

Nice To Haves

Associate's degree or two or more years (48 semester hours or more of college with no degree) - Information Systems or related field.
Bachelor's (Baccalaureate) degree (e.g., B.A., A.B., B.S.) - Information Systems or related field.

Responsibilities

Works as part of a team to provide first-line technical support to students, staff, and parents.
Provides PC support and maintenance.
Manages user accounts.
Performs systems administration of printers, desktops, laptops, and tablet devices.
Assigns and tracks all work orders at each school or administration building through the centralized ticketing system.
Provides software support in common education and productivity software packages.
Works with the district IT department to provide support and information to schools in standard IT processes, procedures, and practices.
Attends pre-job training, ongoing training, and meetings.
Assists in maintaining a current hardware and software inventory for assigned schools.
Assists with equipment ordering, budget preparation, and ordering of supplies and material.
Assists/coordinates preventative maintenance for building computers, networks, printers, and other related equipment.
Evaluates equipment and coordinates in recommendations of purchases.
Maintains records necessary for effective operation of program, including monitoring expenses and the annual inventory of all materials and equipment.
Maintains, orders, and organizes inventory of materials in an effective manner.
Organizes and maintains all computer equipment for staff and students.
Participates in training activities as required.
Performs installation, troubleshooting, repair, imaging, and software support for computers and tablet devices.
Performs operational support of technical equipment.
Prepares technical documentation, user instruction guides, and conducts hardware and software training as required.
Provides information on the availability of programs for classroom use.
Provides reference assistance to students and staff.
Schedules and coordinates installations, maintenance, and repair of computer and networking equipment.
Serves as an ad hoc member of the districtwide committees.
Serves as an effective and supportive team member of the IT department.
Supervises staff assigned to repair computer equipment.
Supports end-users with hardware and software related issues and questions.
Works with other District Technology Technicians, District IT, and school staff to resolve issues and problems.