R 3165 District Technology Support Associate

Barnstable Public Schools•Barnstable, MA

1d•Hybrid

About The Position

The Technology Support Associate provides front-line, customer-focused technology support to staff and students across the district. This role serves as the first point of contact for technology assistance and focuses on resolving common, well-documented, and routine technology issues, supporting users in their day-to-day use of district systems, and ensuring a positive support experience. Issues requiring system-level access, configuration changes, or advanced troubleshooting are escalated to senior technical staff.

Requirements

High school diploma required
Strong customer service and interpersonal skills
Ability to communicate clearly and patiently with non-technical users
Comfort learning and using new technology systems and tools
Ability to follow procedures, document work, and manage multiple tasks
Willingness to learn and grow technical skills on the job
High degree of professionalism, discretion, and attention to security, privacy, and data integrity

Nice To Haves

Associate’s degree, college coursework, or relevant experience, preferred
Basic familiarity with Windows, Apple, Chromebooks, and/or Google Workspace preferred but not required

Responsibilities

Serve as the first point of contact for technology support requests
Resolve common, repeatable, and documented issues related to devices, accounts, peripherals, and classroom technology
Provide in-person and remote assistance following established procedures and documentation
Document all work in the district’s ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work
Assist with device deployment, collection, basic setup, and inventory tracking
Perform basic troubleshooting and guided diagnostics using approved tools and procedures
Support classroom and office technology such as displays, printers, and peripherals
Follow district technology standards, procedures, and security practices
Provide feedback to senior staff on recurring issues and user support needs
Participate in technology projects in a support role as assigned
Other duties as assigned by the Executive Director of Technology or designee