District Technology Manager

Simpson County•Franklin, KY

14h•Onsite

About The Position

The District Technology Manager is responsible for leading and managing a team of Technology Specialists, ensuring the effective delivery of technology services, systems, and support across the district. This role oversees day-to-day operations, project implementation, and strategic initiatives to enhance technology infrastructure, optimize system performance, and support organizational goals. The District Technology Manager oversees the installation, maintenance, and repair of technology systems while ensuring that district personnel receive proper support in the use of technology and related software.

Requirements

High school diploma or G.E.D. as required by Kentucky law
Two (2) years of experience in computer or phone installation, maintenance, and repair
Knowledge of Computer hardware, peripherals, and endpoint device management
Microsoft Windows desktop operating systems and configuration
Apple IOS / IPadOS / OSX
Chrome OS Chromebook management and repair
Cafeteria Point of Sale systems (Heartland Mosaic)
ATT FirstNet radio systems
Print management systems (Papercut)
Windows Server operating systems and basic systems administration
Microsoft Active Directory / Entra ID user and device management
Identity and access management systems (RapidIdentity)
Network filtering and student safety platforms (GoGuardian Admin)
Classroom management platforms (GoGuardian Classroom)
Google Workspace for Education administration and support
Student Identity / Single sign on platforms (Clever)
Endpoint security and antivirus management platforms
Remote software deployment and inventory systems (PDQ Deploy / PDQ Inventory)
Operating system deployment and imaging systems (Intune Autopilot)
Virtualization platforms (VMWare vSphere)
Backup and disaster recovery platforms (VEEAM Backup & Recovery or similar)
Data communications infrastructure and network-connected devices (Juniper routing and switching)
Classroom instructional technology including interactive displays, projectors, and audio systems
Physical security technologies including camera systems, DVR/NVR platforms, and building access systems
Standard IT troubleshooting methodologies for hardware, software, and network issues
VOIP phone systems software and hardware
Microsoft Intune mobile device management
Apple Business Manager
Vape detection hardware and software (Halo smart sensor)
Skills in Installing, configuring, deploying, and maintaining operating systems and enterprise software
Imaging, provisioning, and deploying large numbers of computers and devices
Deploying and configuring district technology systems and cloud-based platforms
Diagnosing and resolving hardware, software, and network connectivity problems
Administering and configuring identity, filtering, and classroom management platforms
Supporting instructional technology environments and audiovisual equipment
Reading and interpreting technical documentation, system logs, and manuals
Communicating technical concepts clearly to non-technical staff
Providing user training and technology guidance to staff
Managing work priorities and responding effectively to service requests
Ability to Communicate effectively both verbally and in writing
Analyze complex technical issues and determine appropriate solutions
Work independently while coordinating the technology department staff
Exercise sound judgment in diagnosing and resolving technology problems
Prioritize, assign, and respond to multiple support requests across district locations
Translate technical terminology into clear and understandable guidance for users
Maintain confidentiality and security of district systems and user data
Participate in and attend in-service meetings and workshops
Perform related duties and assume other responsibilities as may be assigned by the Chief Information Officer
Working with a computer terminal, monitors, chromebooks, software, smart TVs, etc…

Nice To Haves

Possess a valid Kentucky driver's license
Possess a valid Kentucky motor vehicle operator's license

Responsibilities

Lead, mentor, and manage a team of Technology Specialists, fostering professional development and high performance
Oversee installation, maintenance, and support of hardware, software, and network systems
Develop and implement district technology policies, procedures, and best practices to ensure security, compliance, and operational efficiency
Collaborate with leadership to plan and execute technology strategies aligned with organizational objectives
Manage IT projects, including system upgrades, rollouts, and integrations, ensuring timelines and budgets are met
Monitor system performance, identify risks, and implement solutions to prevent downtime and improve reliability
Maintain an adequate inventory of equipment and replacement parts
Evaluate and recommend hardware and software purchases
Serve as a technical escalation point for complex IT issues
Prepare and manage departmental budgets, resource allocation, and vendor relationships
Maintain up-to-date knowledge of emerging technologies and recommend adoption when beneficial
Oversee the installation, configuration, and maintenance of computers, servers, printers, and peripheral equipment across the district
Diagnose and resolve hardware and software malfunctions and coordinate repairs when necessary
Ensure the installation and maintenance of network infrastructure including switches, routers, fiber connections, and wireless systems
Oversee district telecommunications systems, including phones and related infrastructure (VOIP)
Maintain and monitor district security systems and related technologies
Ensure preventive maintenance of technology equipment and peripherals
Oversee the operation and maintenance of network services, servers, and proxy systems
Establish and manage district email systems for staff and students
Oversee and maintain records of technology repairs, installations, inventory, and work orders
Install, configure, and maintain district computers, laptops, and related peripherals
Deploy operating systems and software using imaging and automated deployment systems
Troubleshoot and repair hardware and software issues on district technology devices
Provide direct technical support to staff for classroom and office technology
Deploy, configure, and support Active Directory user, device, and group management
Lead and oversee in the deployment, configuration, and administration of RapidIdentity identity management systems
Deploy, configure, and maintain GoGuardian Admin filtering policies, organizational units, and device integrations
Lead and oversee in the deployment, configuration, and support of GoGuardian Classroom instructional management tools
Deploy, configure, and support Google Workspace for Education accounts, organizational units, and services
Lead and oversee in supporting Windows Server environments and virtualized systems
Lead and oversee endpoint security and antivirus management systems
Lead and oversee system backup and recovery processes
Lead and oversee data communications infrastructure and connected devices
Install and troubleshoot classroom technology including projection systems, interactive displays, and audio equipment
Assist educators in the effective use of classroom technology tools
Troubleshoot district phone systems and related devices
Lead and oversee cabling and wiring for technology installations and relocations
Lead and oversee building security systems including cameras, DVR/NVR systems, and access control devices
Serve as a technical resource for district staff and technology department initiatives
Lead and oversee maintaining technology inventory and asset management records
Document system configurations and troubleshooting procedures
Lead and oversee in district technology deployments and upgrades
Be clean, neat and professionally dressed at all times
Communicate effectively both orally and in writing
Be consistently responsible, maintaining regular attendance and timely completion of assigned duties, working assigned contract and using sick and personal leave appropriately
Maintain professional interpersonal skills using tact, patience, courtesy and cooperative effective relationships with others and consistently display self-control, honesty and credibility with students, parents, visitors and school personnel