District Station Mgr - 90360316 - New Orleans

Amtrak • New Orleans, LA

9d • Onsite

About The Position

Oversee and coordinate passenger and station operations at multiple stations within the New Orleans District, ensuring efficient, customer-focused, and compliant operations in line with company policies. Manage staffing, payroll, and support services to optimize passenger services and achieve financial and service delivery objectives. Uphold company values, prioritize customer service excellence, and meet performance targets aligned with Strategic Plan goals, including safety, customer focus, and organizational excellence.

Requirements

• High School Diploma/GED.
• Plus 6 years of relevant work experience.
• Demonstrated knowledge and application of safety programs, ensuring adherence to safety protocols.
• Proven leadership skills and satisfactory work experience, with a track record of effective leadership.
• Strong organizational skills to efficiently manage tasks and responsibilities.
• Ability to monitor and evaluate employee performance to maintain productivity and quality standards.
• Proficient in creating reports to analyze and illustrate job performance metrics.
• Previous experience in effectively managing relationships with various unions and labor organizations.

Nice To Haves

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 8 years of relevant work experience.

Responsibilities

• Provide leadership and guidance to station employees for daily performance and compliance with Amtrak policies.
• Manage station operations to ensure safety, customer service, and on-time performance in compliance with regulations for eight (8) staffed stations and multiple unstaffed stations.
• Oversee scheduling and training of station employees to meet service levels and compliance requirements.
• Ensure hiring, training, performance measurement, counseling and discipline are administered to employees at assigned stations in compliance with corporate standards and labor agreements.
• Handle service disruptions and recovery efforts, ensuring passenger satisfaction and minimizing inconvenience.
• Coordinate with internal departments and external stakeholders to resolve service issues and improve station operations.
• Coordinate operational support in the Southeast region during period of high demand.

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED