District Service Manager

Morrow Equipment Company LLC•Houston, TX

8h•Onsite

About The Position

Supervise and direct the operation, administration, and personnel activities for the District office. Manage day-to-day operations of shop, yard, parts and office personnel.

Requirements

Maintain a current CPR and First Aid certification.
Maintain a valid State driver’s license and be insurable by the company’s carrier.
May be required to have a Forklift operator’s license.
May be required to maintain a Crane Operator Qualification.
Ability to lift 50 pounds.
Ability to work at heights as required.
Ability and willingness to work extra hours, including overtime and on-call availability, according to business needs.
Computer proficiency, including ability to use e-mail, Microsoft Word and Excel, PDFs, internet browsers, etc.

Responsibilities

Effectively communicate with co-workers, customers and vendors in a professional business environment, demonstrating a commitment to providing outstanding customer service.
Work in a collaborative manner with all personnel to ensure tasks are completed timely.
Handle confidential information in a professional and respectful manner.
Demonstrate a “can-do” attitude by being self-driven, personable, and dependable.
Use a respectful and appropriate verbal and non-verbal communication style to express ideas, thoughts, and feelings to everyone while performing for/or representing the Company.
Maintain a strong focus towards serving internal and external customers with courtesy, tact, calmness, timeliness, sincerity, and empathy.
Utilize successful problem-solving skills, including the identification, resolution, prevention of problems, and being a good listener.
Demonstrate effective speaking and writing skill and ability, including face-to-face, by phone, email, reports, and other required documentation.
Be detail-oriented with an ability to plan and prioritize work activities with a focus on quality and timeliness.
Adapt to changes in the work environment, manage competing demands, and be able to multi-task and deal with frequent changes, delays, or unexpected events.
Read and interpret technical documents, including parts and equipment specifications, catalogs, manuals, etc.
Ensure accurate shipment of equipment including all hardware (bolts and nuts, etc.). Ensure proper loading of equipment on trucks for transporting.
Meet shipping dates, customer requirements and negotiate the best available freight rates.
Ensure all incoming equipment is inspected for damage or missing components and equipment is properly stored in district yard. Complete the necessary damage reports.
Ensure all lifting equipment is inspected and maintained in a safe operating condition.
Purchase office and shop supplies.
Control parts and inventory.
Train all employees in current policies, procedures and programs based on their duties and responsibilities. Conduct occasional on-site evaluations of employees who work in the field.
Follow all Company safety rules, policies, and procedures at all times, including proper usage of Company-supplied PPE as required, including hard hats, safety glasses, body harnesses, arc flash, etc.
Represent the Company in a professional manner, which includes wearing of Company supplied MEC Branded shirts or FR uniforms, and proper maintenance of Company vehicles, tools, and equipment.
Understand and comply with Company policies, OSHA, Applicable ASME B30 safety standards, State and local specific safety regulations, and site-specific safety plans as they apply to crane and hoist erection, dismantle, climbing, maintenance and repair.
Notify Corporate Safety Director, Corporate Service Manager or Vice President of Operations of unsafe conditions and/or practices.
Enforce safety regulations, standards and Company policies.
Ensure timely completion and submission of required paperwork and reports to the Corporate office.
Generate annual performance evaluations for each employee.
Coach and resolve conflicts in a positive manner.
Recommend and/or initiate personnel actions, such as disciplinary measures.
Investigate and resolve employee issues with the assistance of HR.
Motivate employees to achieve work goals.
Safeguard tools and equipment belonging to the Company.
Maintain a clean, safe and orderly workspace, assist co-workers whenever possible and work overtime when necessary.
Constantly work in a safe manner and comply with all Morrow safety policies.