District Service Manager, CRM- Rochester, NY

Medtronic•Syracuse, NY

6d•$135,000 - $150,000•Remote

About The Position

The Cardiac Rhythm Management (CRM) organization supports technologies and services across the patient care continuum, including cardiac device implants and follow-up care. The District Service Manager leads the CRM Service Team, ensuring clinical service coverage, technical expertise, and alignment with implant and revenue goals across the Rochester, Buffalo, and Syracuse, New York territory. This is a remote position supporting the Rochester/Buffalo/Syracuse, New York territory. The District Service Manager is responsible for leading and developing a team of CRM Clinical Specialists while driving service strategy, operational efficiency, and execution across the district. This leader partners with sales, regional, district, and other key stakeholders to align clinical resources with customer needs and business priorities.

Requirements

Bachelor’s degree and 5+ years of professional experience, including 3+ years of clinical management experience.
2+ years of Medtronic Cardiac Rhythm Management (CRM) and/or Electrophysiology (EP) service leadership experience.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
The employee is also required to interact with a computer, and communicate with peers and co-workers.
Candidates below the Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Medtronic experience in a role interacting with a field organization.
Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-up care.
Experience in medical device sales, marketing, training, healthcare, or technical services.
Training or experience in Lean Sigma principles.
Demonstrated business acumen, strategic execution, and experience coaching and developing employees.

Responsibilities

Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals.
Coach and develop direct reports through performance management, goal setting, development planning, and ongoing feedback.
Recruit and hire CRM Clinical Specialists while building a diverse pipeline of talent for future opportunities.
Execute CRM service strategies, programs, technology solutions, and key initiatives across the district.
Drive service optimization, operational efficiency, and implementation of new service models.
Partner with sales and key stakeholders to execute strategies supporting service-related business objectives.
Align clinical resources with regional and district leadership based on business priorities and service demand.
Manage inventory, expenses, and assets to support efficient service delivery and Customer Focused Quality.