District Service Manager

The Hillman Group, Inc.•Brunswick Township, MN

1d•Onsite

About The Position

Provides leadership and direction to Field Service Representatives in designated District. Supervises direct reports to ensure the district achieves sales goals, service objectives, budget commitments, account profitability, and administrative commitments. May also supervise Zone Manager attached to District. Serves as the main point of contact for large accounts by maintaining excellent customer relations at the store level.

Requirements

High school diploma or equivalent, Bachelor’s degree preferred or equivalent in experience.
Previous experience managing group of individuals, as a Zone Manager or with other company.
Two years related experience working with hardware and home center accounts.
Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations.
Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; holds self-accountable for results.
Extensive knowledge of Hillman products.
Knowledge of Word, Excel, and Windows.
Excellent planning, organization, and time management skills.
Excellent interpersonal and communication skills.
Positive attitude and strong motivational skills.
Maintains a valid driver license and vehicle insurance and can operate a motor vehicle safely.
Able to travel up to 75% of the time including some overnight stays.
Able to lead and motivate a large group of off-site staff by guiding, training, and offering counsel.

Nice To Haves

Bachelor’s degree preferred or equivalent in experience.

Responsibilities

Ensuring all aspects of Training are completed in timely manner
Works with FSRs (and ZM if applicable) on rotational basis to evaluate performance
Communicates with FSRs (and ZM if applicable) to provide information
Identifies potential candidates for advancement opportunities
Adheres to and follows Human Resource Procedures
Meets call cycle commitments
Plans and implements new procedures/projects within District (and Zone if applicable)
Ensures that all merchandising strategies are followed
Ensures that Product Knowledge and Safety presentations are conducted as needed
Ensures that expense controls are followed
Continually seeks cost-saving opportunities
Adjusts resources to accomplish objectives in most efficient manner
Assists Region/Senior District Manager in developing operating budget for District
Promptly responds to customer issues
Monitors competitor’s products, customer needs/trends
Regular communication with Supervisor and Account Managers