District Service Manager - HVAC

Aircond Corporation • Charlotte, NC

2d • Hybrid

About The Position

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.
Job Summary
DescriptionEMCOR Services Aircond Corporation
Job Title: District Service Manager
Job Summary: The District Service Manager will direct and coordinate department activities for the Service Operations team in Charlotte, NC.
Location: Charlotte, NC and surrounding metro area

Requirements

• Must possess high school diploma or equivalent plus HVAC technical certification with a minimum of 7 years experience as a Service Technician and at least 2 years of prior experience in a supervisory role preferred.
• Strong leadership, organizational and analytical skills to effectively manage daily operations of the department.
• Ability to excel in a fast-paced environment and work independently.
• Excellent verbal and written communication skills are required.
• Strong business acumen and technical knowledge.
• Proven relationship management skills.
• Excellent customer service skills.
• Ability to effectively delegate responsibilities and coordinate work.
• Effective time management skills.
• Ability to travel as needed.
• Effective computer skills and proficiency in Microsoft Office programs.
• Strong adherence to Company safety goals and culture.
• Ability to read, interpret and analyze routine business communications and to compose standard business correspondence. Must be able to present information, data, facts and figures across all organizational levels.
• Ability to apply common sense understanding to carry out detailed and sometimes complex written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Ability to perform simple mathematical functions such as addition, subtraction, multiplication, division, averages and percentages.
• Valid Driver’s License

Nice To Haves

• at least 2 years of prior experience in a supervisory role preferred

Responsibilities

• Supervise Service Technician activities to assist growth and ensure that each technician reaches their full potential, and that each acquires the highest standard of profitability.
• Assist Technicians with technical problems.
• Train Technicians in accordance with the Aircond philosophy.
• Promote a safe work environment.
• Perform quality control inspections monthly.
• Monitor and control the tool, uniform and other budget items.
• Monitor and/or approve technician time: hours worked ST /OT, Unapplied, Billable, Contract, and Vacation.
• Monitor weekly open service-order report and provide feedback to the office while working to close out jobs.
• Issue purchase orders timely and with all supporting documentation.
• Oversee quotes for repairs and certain equipment replacement, balance and distribute the workload.
• Balance contract and billable hours of each technician.
• Monitor performance of Technicians on preventive maintenance and billable projects.
• Provide customer service and resolve client problems concerning service work, Service Technicians, service contract and billing issues.
• Participate in the management team of the Service Department and assist in creating and maintaining an atmosphere conducive to high morale.
• Collaborate with other managers to implement procedures to improve and promote Aircond - increase profits, build client trust and increase client base.
• Schedule and chair Technician meetings in effort to motivate, inform and train technicians and build morale.
• Assist the Account Managers in calculate client needs and contract pricing.
• Handle personnel issues related to Service Technicians.
• Interview candidates for Service Technician positions.
• Conduct annual performance evaluations to facilitate development and maintain records of skill level, training and salary level.
• Investigate accidents and take action to prevent reoccurrence.
• Provides various supportive activities to other departments and associates.
• Serve as liaison between clients and other departments.
• Maintain and track inventory.
• Assists dispatch in decision making with determining technician availability, geographical locations and/or as otherwise needed.
• Perform other duties as assigned.

Benefits

• Health Insurance: 4 plans available to choose from with Rx coverage
• Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
• Dental insurance: 2 plans available to choose from
• Vision insurance
• 401(k) with Employer Match
• Employee referral incentives
• Employee Assistance Program (EAP)
• Competitive PTO, 8 paid holidays, 1 paid floating holiday
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED