District Service Manager-East Region
About The Position
International is seeking a District Service Manager-East Region that will be the liaison between our Corporate, Dealers and Suppliers and assist with Warranty Responsibility and Fleet Service. The District Service Manager-East Region will travel to various fleet technical service locations throughout the East regions. to maintain and develop outstanding customer relations and help advise Fleet and Dealer Service teams on best practices for all our International products and provide quarterly reviews with key customers. This person will reinforce Service Metrics and OEM standards with regular on site visits as well as regular virtual meetings.
Requirements
- Bachelor's degree and at least 5 years of customer service experience
- At least 1 years of lead experience
- OR
- Master's degree and at least 3 years of customer service experience
- At least 1 years of lead experience
- OR
- At least 8 years of customer service experience
- At least 1 years of lead experience
- Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
- We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Nice To Haves
- Experience in Truck, Automotive, OEM, Dealers or Suppliers is required
- Time Management
- Organizing/Prioritizing Work
- Decision Making
- Problem Solving
- Customer Service Focus
- Interpersonal skills and technical product knowledge and expertise
- Dealership technical experience or technical field service experience
- Ability to learn new products quickly and become an ‘expert’ in new fields
- Strong understanding of heavy duty vehicle chassis systems
- Excellent Communication Skills – both written and verbal
Responsibilities
- Responds to customer and dealer product inquiries via telephone or in written internet-based email or chat sessions
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
- Documents customer information and recurring technical issues to support product quality programs and product development
- Provides information tracking and reporting support
- Support customers and dealers remotely or in-person
- Must be self-motivated and able to work well both independently with minimal direction and in multi-functional team environments
- Able to focus on multiple priorities at once in fast paced surroundings, and able to accurately communicate between all levels of engineering and the end user
Benefits
- competitive market-based compensation
- comprehensive benefits package designed to support employee wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
