District Service Manager CRM - Oregon

Medtronic • Portland, OR

2d • $125,000 - $125,000 • Remote

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This is a remote position, but the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

Requirements

• Bachelor's Degree
• 4 years of successful professional experience OR 2 years of experience directly managing employees in a healthcare organization
• Reside within the territory
• A valid driver's license is essential for this role.

Nice To Haves

• Medtronic experience in role that interacts with CVG field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Training and experience with Lean Sigma principles
• Demonstrated business acumen
• Experience in a healthcare related discipline
• Ability to learn and understand technical aspects of business
• Ability to manage, coach and develop managers and employees
• Capable of critical/strategic thinking; ability to execute strategy

Responsibilities

• Leads CVG service related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service.
• Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals.
• Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography.
• Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.
• Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short and long term business objectives especially related to service activities and programs.
• Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.
• Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.
• Lead and drive changes focused on service burden reduction and new service models.
• Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
• Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.
• Drive cross BU support for key CVG programs/needs.
• Manage the CVG Champions Program to ensure proper execution of BU expectations.
• Drive accountability through adherence to deadlines and timely documentation of Champion related activities in Salesforce.com and completion of other stated deliverables.
• Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Assist employees with individual development planning.
• Responsible Clinical Specialist recruiting and hiring.
• Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training
• Ensure efficient, effective use of inventory, expenses and assets
• Apply Customer Focused Quality Concepts

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Sales Incentive Plan (SIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager