District Service Development Manager

Sunstate•Southlake, TX

5d•Onsite

About The Position

Sunstate Equipment Co. is seeking a District Service Development Manager to deliver in-field coaching to technicians, improve diagnostic skills, repair quality, and execution discipline. This role involves reinforcing standardized diagnostic processes, partnering with branch leadership to align technician development with operational goals, tracking technician progress, and maintaining a strong field presence. Sunstate Equipment Co. values safety and its people, offering a supportive work environment with opportunities for growth and development.

Requirements

3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems
Proven ability to coach and develop technicians in field or shop environments
Strong knowledge of construction equipment systems, repair practices, and safety standards
Ability to read and interpret technical schematics and translate complex issues into practical guidance
Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority
Ability to work independently in field environments with frequent travel between locations

Responsibilities

Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline
Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs
Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency
Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development
Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance

Benefits

Company cell phone provided
Laptop provided
Truck provided
Bonus Incentive on a quarterly basis and annual basis
Work boot allowance
Rent ANY of our equipment for FREE
Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
Medical, dental, and vision insurance eligibility after first full month of employment.
401 Retirement Plan with up to 6% company match after 90 days.
Baby Bonding
My Holiday vacation time
Discounts on everything from movie tickets to cell phone bills