District Pro and Services Support Manager

Lowe's Companies, Inc.•Omaha, NE

26d•Onsite

About The Position

This role focuses on enhancing the Pro and DIFM (Do It For Me) customer experience within assigned stores. The manager will conduct store visits, develop action plans to address identified gaps, and ensure their implementation. A key responsibility is supporting Pro and Installed Sales performance by analyzing data and customer feedback to identify training and talent needs. The manager will partner with Store Leadership to create and execute action plans, conduct role-playing exercises, and provide feedback for performance improvement. This position is also responsible for ensuring the consistent execution of in-store strategies to optimize sales, service, and customer satisfaction across the assigned area. Furthermore, the manager will oversee all install programs within the district to meet sales, margin, close rate, and profitability goals. They will act as a point-of-contact for District and Store Leadership, facilitating training workshops for store associates on Pro and Services initiatives and sharing best practices with senior leadership. The role requires staying knowledgeable about industry standards and trends to inform priorities, program execution, and action planning.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
4 Years of Management in retail store operations.
Leadership experience with direct report responsibility.
Experience working closely with senior leadership (VP and above).
2 Years of Management in retail store operations.
Leadership experience with direct report responsibility.
Experience working closely with senior leadership (VP and above).

Responsibilities

Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation.
Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.
Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans.
Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.