District Parts Manager

Daimler Truck North America • Fort Mill, SC

3d • Remote

About The Position

Inside the Role Provide dealers with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealers in implementing programs and growing parts sales. This DPM position will work closely with DPM’s in abutting regions to support dealer groups with APA’s that cross regional boundaries.

Requirements

• Bachelor's degree in Business Administration or related field
• 5+ years of prior work experience related to sales

Nice To Haves

• Strong oral and written communication skills and presentation skills
• Ability to work at all levels of the organization and with cross-functional areas
• Able to work, and prioritize tasks independently
• Working knowledge of DTNA's Paragon parts system
• Strong sales track record and product sales background

Responsibilities

• Improve operational performance of parts department at the dealer level.
• Initiate innovative methods of changing dealer behavior to meet national aftermarket standards of parts performance, which insure a consistent, well-balanced package of services to support truck customers.
• Conduct operations audits and provide recommendations for corrective action based on formal analysis of results.
• Establish harmonious relationship with Dealer Principal and Parts Manager to enhance acceptance of corporate programs and aftermarket performance standards.
• Work closely with Principal to maintain total dealer/distributor commitment to aftermarket parts objectives by closely involving him/her with Parts Manager's performance.
• Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities.
• Provide management advice to dealer personnel in order to realize both their marketing and financial goals in parts.
• Recommend changes in facilities, personnel, and business planning as required.
• Conduct financial analysis of dealer parts business and make recommendations for improvements in pricing, cost control, absorption, and the like.
• Assist dealer/distributor personnel in the development of an annual business plan for parts.
• Actively promote and assist dealer parts sales efforts on a regular basis.
• Initiate the development of sales and merchandising programs on dealer level which are consistent with national standards and corporate guidelines.
• Provide market analysis service to assist dealers in the development and execution of effective aftermarket parts marketing plans.
• Monitor performance and modify departmental efforts as required.
• Regularly call on end customers with dealer sales/service personnel.
• Analyze customer needs to determine effectiveness of aftermarket's support to end customers.
• Analyze dealer systems requests and questions to determine complexity of issues and initiate appropriate regional or headquarters action.
• Analyze and forward as appropriate all dealer requests for technical/managerial training.
• Actively promote and support headquarters training programs and deliver personalized, on-site training as required.
• Serve as technical consultant concerning all company and dealer related systems activities.
• Provide training and liaison between headquarters IT staff and dealer personnel as required.
• Work closely with corporate office on projects specific to improving the communication process with dealers/distributors, ease of doing business, and effectiveness of selling tools.
• Elevate dealer sales effectiveness by deploying current DTNA sales programs.
• Responsible to manage average of $100 million territory with an average of 21 locations in the district.

Benefits

• 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior