District Operations Supervisor

Daikin Applied Americas•Orlando, FL

2d•Onsite

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a District Operations Supervisor. You will have the ability to make an impact and shape your career by providing progressive supervision and service operations oversight to the district service office with a company that is passionate about growth. You will have the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Orlando, FL - In-Office Your Responsibilities: Act as the escalation contact for customer issues or concerns Support sales through job quotation and estimation Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provides feedback to the District Manager Establish project timelines, meet with customers to communicate and coordinate project schedule Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements Provide leadership and supervision to technician team and be responsible for the team’s development and training Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities Ensure that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinators on scheduling activity of technicians Oversee contract renewal, escalation, and upgrades on assigned house accounts Work with the technician team to generate pull-through service and repair work on existing house accounts Manage Tech Tip program and lead customer care initiatives Responsible for technician reviews and will ensure completed on time each year Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager Work with Account Managers and District Manager in order to resolve customer issues, including customer visits Provide weekly job status, revenue, and warranty recovery report to the District Manager Own the performance management of technicians (i.e. goals setting, performance reviews, performance management) Your Qualifications: High School Diploma/GED (Bachelors Preferred) 4-6+ years of related work experience in the commercial HVAC industry or related field 2+ years of prior experience managing technicians or employees in a similar role required Extensive knowledge of HVAC design, systems, applications, and energy saving solutions Demonstrated success in strategically leading business units Your Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Non-logoed company vehicle with most expenses paid Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer match Paid time off and company paid holidays Paid sick time in accordance with the federal, state and local law Tuition Reimbursement after 6 months of continuous service Work visa sponsorship is not available for this position The typical annual base salary for this position ranges from $73,300 to $117,200 plus a targeted incentive plan in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. #LI-JK1 #LI-Onsite If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career. Not finding the right fit? Let us know you're interested in a future opportunity by clicking 'Sign In' at the top of the page and creating an account to set up email alerts as new job postings become available that meet your interest!

Requirements

High School Diploma/GED (Bachelors Preferred)
4-6+ years of related work experience in the commercial HVAC industry or related field
2+ years of prior experience managing technicians or employees in a similar role required
Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
Demonstrated success in strategically leading business units

Responsibilities

Act as the escalation contact for customer issues or concerns
Support sales through job quotation and estimation
Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provides feedback to the District Manager
Establish project timelines, meet with customers to communicate and coordinate project schedule
Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
Provide leadership and supervision to technician team and be responsible for the team’s development and training
Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
Ensure that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinators on scheduling activity of technicians
Oversee contract renewal, escalation, and upgrades on assigned house accounts
Work with the technician team to generate pull-through service and repair work on existing house accounts
Manage Tech Tip program and lead customer care initiatives
Responsible for technician reviews and will ensure completed on time each year
Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager
Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
Provide weekly job status, revenue, and warranty recovery report to the District Manager
Own the performance management of technicians (i.e. goals setting, performance reviews, performance management)