General Manager | Sales / Operations Manager

Drybar Shops • Charlotte, NC

1d • Onsite

About The Position

Looking for a management position with growth opportunities in the beauty / cosmetology industry? Drybar Shops® is looking for a District Operations Manager to oversee salon operations. At Drybar®, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Requirements

• Experience in management including but not limited to experience as a sales manager, operations manager, and/or general salon manager.
• Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Implement structure, policies, and procedures.
• Customer Service oriented
• Ability to identify and problem solve, set expectations, goals, and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Competent trainer and motivator
• 3+ years of salon management, beauty management, retail management, or hospitality leadership experience.
• Proven success leading large teams, coaching employees, and achieving sales goals.
• Passion for customer service and delivering five-star guest experiences.
• Positive, customer-obsessed leader who enjoys mentoring junior stylists and helping others grow.
• Strong communication, organization, and problem-solving skills.
• Full-time availability, including evenings and weekends.
• Must work exclusively for Drybar while employed in this leadership role.

Nice To Haves

• MindBody Software experience a plus
• Cosmetology license / hair stylist experience a plus

Responsibilities

• Lead all daily salon operations and deliver an exceptional guest experience.
• Coach, mentor, and develop a high-performing team of stylists and bartenders.
• Recruit, hire, train, and retain top beauty industry talent.
• Drive membership sales, retail sales, and overall salon performance.
• Monitor KPIs including sales, guest satisfaction, productivity, and team development.
• Maintain Drybar brand standards, salon cleanliness, and operational excellence.
• Build strong relationships within the community through local events and partnerships.
• Step behind the chair to support the team when needed (licensed candidates).

Benefits

• Competitive pay and bonus structure
• Career growth with a nationally recognized beauty brand.
• Ongoing leadership training and professional development.
• Fun, supportive, team-focused culture with opportunities to make a positive impact
• Paid Time Off (PTO)
• Free and discounted services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed