District Operations Manager

The Premiere Group•Columbia, MO

6d•Hybrid

About The Position

Goodhouse is a hub for home management services eliminating the headache of sourcing, hiring, and managing contracted work. We are a tech-first company prioritizing customer service and quality performance. Our team is made up of a diverse talent pool of tradesmen (and women), tech gurus, and all-around doers. If you aren’t afraid to roll up your sleeves and consider yourself a solution-oriented individual, we would love to have you join our team. We are looking for an experienced and results-driven District Area Manager to oversee and manage the operations of multiple landscaping and lawn care locations across the state of Missouri. The ideal candidate will be responsible for driving business growth, ensuring high-quality service delivery, managing teams, and maintaining strong client relationships. This role requires strong leadership skills, operational expertise, and a passion for delivering exceptional customer service in the landscaping industry.

Requirements

7+ years of proven experience as a District Manager, Area Manager, or similar role within the landscaping, lawn care, or related service industry.
5+ years of landscaping, lawn care practices, and industry standards.
Excellent leadership, communication, and interpersonal skills with the ability to motivate and manage teams.
Demonstrated ability to manage multiple locations, prioritize tasks, and meet deadlines in a fast-paced environment.
Solid financial acumen with experience managing budgets, analyzing financial reports, and driving profitability.
Strong problem-solving skills and the ability to make data-driven decisions.
Valid driver’s license and willingness to travel within the district as needed.
Must be willing and able to travel across the state of Missouri

Responsibilities

Oversee day-to-day operations of multiple locations within the district, ensuring that all sites meet company standards for quality, safety, and efficiency.
Develop and implement operational strategies to optimize performance, increase profitability, and improve service delivery.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Lead, mentor, and support a team of site managers and crew leaders, fostering a positive and productive work environment.
Conduct regular performance evaluations, provide feedback, and identify training and development opportunities for team members.
Promote a culture of safety, accountability, and continuous improvement among all employees.
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Conduct regular site visits and client meetings to ensure customer satisfaction and identify opportunities for additional services.
Handle escalated customer complaints and resolve issues to ensure a positive client experience.
Identify and pursue new business opportunities within the district, including expanding services to existing clients and acquiring new accounts.
Collaborate with the sales team to develop proposals, conduct presentations, and close sales deals.
Develop and implement marketing strategies to increase brand visibility and attract new customers.
Manage budgets for each location, monitor expenses, and ensure that financial targets are met.
Review financial reports and make data-driven decisions to improve profitability and operational efficiency.
Approve purchasing and manage inventory to ensure cost-effective use of resources.
Ensure all locations comply with company policies, industry regulations, and local laws, including environmental and safety standards.
Conduct regular inspections of job sites to ensure quality control and adherence to project specifications.
Implement and maintain processes to uphold high standards of service and client satisfaction.