District Manager

The Nicholson Companies Inc. • Norfolk, VA

14h • Onsite

About The Position

The District Manager is responsible for overseeing the financial performance, operational excellence, and compliance of multiple self-storage facilities within an assigned district. This role ensures consistent execution of Packed Planet operational standards while driving revenue growth, team development, and customer satisfaction.

Requirements

• Multi-location or high-volume service/retail management experience
• Skills include strategic planning, motivating a team, and developing comprehensive plans that support organizational goals and objectives
• Experience implementing training programs to develop employees’ skills
• Has a successful track record with previous organizations working to achieve and exceed their goals
• Experience developing sales strategies, techniques and tactics based on customer feedback and market environment
• Has superior organizational skills, keeps files and work area organized. Uses available technology to manage time and maximize efficiency
• Proficiency with Microsoft Office and computer and smart phone literacy required.

Nice To Haves

• Knowledge of Self Storage industry is desirable, but not required
• Salesforce experience a plus

Responsibilities

• Drive revenue growth and profitability by managing rental rates, discounts, occupancy, and controllable expenses to meet or exceed budget targets.
• Develop and execute pricing, marketing, and competitive positioning strategies based on market conditions and performance data.
• Review weekly and monthly financial and operational reports and conduct performance analysis.
• Prepare annual budgets and monitor ongoing financial performance against goals.
• Conduct regular site visits and facility audits to ensure compliance with Packed Planet operational standards.
• Maintain property conditions, safety, and curb appeal through proactive maintenance oversight and capital improvement planning.
• Manage vendor relationships and approve contracts for maintenance, security, landscaping, pest control, and related services.
• Ensure timely processing of invoices, petty cash, and customer refunds within company guidelines.
• Oversee delinquency management, lien processing, and auction execution in compliance with company procedures and applicable state laws.
• Ensure audit-ready documentation and adherence to legal, regulatory, and operational requirements.
• Monitor and resolve incident reports, customer issues, and risk-related matters, including escalation when necessary.
• Recruit, hire, train, and develop site-level employees in partnership with Human Resources.
• Conduct performance evaluations, provide coaching, and implement performance improvement plans.
• Coordinate staffing, scheduling, and operational coverage, including after-hours emergency support rotation.
• Lead onboarding and ongoing training programs, including development of trainers and team capabilities.
• Monitor and drive key performance indicators including occupancy, conversion rates, delinquency levels, and customer satisfaction.
• Ensure consistency and accuracy in operational reporting and data tracking systems.
• Identify performance gaps and implement corrective action plans.
• Serve as the primary liaison for property owners, providing regular updates, financial reporting, and strategic recommendations.
• Prepare and deliver monthly owner reports and participate in owner meetings as required.
• Ensure proper use of property management, reporting, and task management systems across all facilities.
• Oversee operational workflows, data integrity, and adoption of company technology platforms.
• Monitor and support implementation of facility security and monitoring technologies.
• Ensure adherence to company policies, procedures, and standards across all locations.
• Recommend updates and improvements to policies, procedures, and operational processes to the Director of Operations.
• Participate in company meetings, trainings, and professional development initiatives.

Benefits

• Medical, Dental and Vision plans offered
• AFLAC supplemental insurances available
• 401K retirement with 5% company match
• Paid vacation time (80 hours per year)
• Paid sick time (48 hours per year)
• 9 paid holidays off annually
• Company provided cell phone and laptop computer
• Frequent Company paid educational/personal growth opportunities including: Handgun safety course with 90 minutes/month paid range time, Corporate chef prepared wine tasting/luncheons quarterly, Designated plot within corporate rooftop organic garden with 30 minutes/week gardening time, Tickets to regular offsite cultural opportunities (opera/theater attendance, gallery openings, etc.), Participation in Nicholson Company Foundation leadership, Winter dinner offsite, Annual holiday banquet w/significant other, Monthly office potluck lunches/afternoon cook outs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed