District Manager

Compass Group•New York, NY

23h•$130,000 - $140,000•Hybrid

About The Position

Restaurant Associates, a leader in dining and event catering for prestigious institutions, is seeking a District Manager. This role oversees a $60M portfolio of corporate client accounts in New York City, managing three buildings and multiple high-volume dining and hospitality programs. The District Manager provides strategic and operational leadership to achieve financial and operational goals, directly supervising General Managers, the Catering Director, and culinary leadership teams. This position involves working closely with senior client stakeholders and internal leadership to ensure exceptional hospitality experiences, maintain operational controls, develop teams, and drive growth and innovation.

Requirements

At least (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas.
Bachelor's degree preferred.
Strong executive presence and presentation skills, with the ability to confidently communicate with senior client stakeholders and leadership.
Highly organized and detail-oriented, with a proactive, solutions-focused approach and the ability to quickly assess priorities and take action.
Strong leadership and people-management skills, with the ability to inspire, develop, and hold teams accountable to high standards.
Ability to manage multiple priorities and complex operations while maintaining exceptional service and client satisfaction.
Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Consistent track record and knowledge of growing a business, along with proven business and financial proficiencies.
Ability to think quickly, analytically, strategically, and accurately.
Expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills.
Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient.
Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
Proficient in the use of Microsoft Suite.
Travel is required in this position within NYC.

Responsibilities

Driving operational excellence, client satisfaction, financial performance, culinary standards, and service consistency across 3 premier corporate dining locations in NYC.
Leading, managing, and encouraging a team of General Managers, Catering Director, and culinary teams to provide outstanding service.
Driving self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.).
Serving on the regional leadership team and participating in conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
Leading accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications.
Supporting senior leadership in setting the cultural tone in district and region; meeting regularly with team and partners to ensure full visibility, understanding, safety, and accountability.
Serving as representative/brand ambassador of territory; attending client and community engagement events.
Collaborating with Sales, Retention, and Finance teams on sales proforma and proposal development; participating in full sales and retention process.
Collaborating with partners to support district needs and solving problems by thinking through all angles and downstream impacts.
Ensuring compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducting audits and offering solutions for improvement.
Championing development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; supporting team with tools and systems.
Owning financial results/P&L for districts in the territory, and working with leadership to ensure accuracy in reporting, forecasting, and budgeting.
Completing required reports on time as outlined by policy.
Ensuring consistent and fair administration of all policies and procedures.