District Manager

Insomnia Cookies•Akron, OH

29d•Onsite

About The Position

Insomnia Cookies is seeking a skilled District Manager to drive performance success for 12-16 of their city and campus adjacent stores in the Erie market. This role focuses on driving top-line sales, hiring/retention, customer service training, and strategic planning. The District Manager will act as a leader of leaders, developing diverse teams that understand their markets, communities, and customers.

Requirements

A minimum of 5 years of experience as a multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
2+ years of leadership experience in a customer service-oriented role.
An innate ability to build, hire and coach a diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
Strong organizational, interpersonal and problem-solving skills.

Nice To Haves

Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

Responsibilities

Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.