District Manager

DAIRY QUEEN•Eden, TX

just now•Onsite

About The Position

The District Manager oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for multiple restaurant locations. This role ensures restaurants are operated within operational guidelines established by the owner and franchisor. Key responsibilities include managing all areas of multi-unit restaurants, making final decisions on matters of importance, and collaborating with the Director of Operation to develop and achieve the restaurant's game plan. The District Manager is also responsible for ensuring guest service meets company standards, managing customer complaints, and increasing restaurant sales through local engagement. Furthermore, the position involves the development and growth of staff, sales, and profitability to meet established goals, ensuring adherence to company standards, policies, and procedures, and fostering a positive working relationship with management and team members to maximize morale, productivity, and efficiency.

Requirements

Time management skills are necessary.
Good communication skills to communicate with their Director of Operation and managers daily.

Responsibilities

Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
Ensures guest service in all areas meets company standards.
Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses).
Performs other duties and responsibilities as requested by DO.
Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.