District Manager - West Coast

Psycho Bunny Inc.•Los Angeles, CA

5h•Hybrid

About The Position

Psycho Bunny, a premium quality, vibrant style clothing brand with over 200 points of sale worldwide, is seeking a District Manager for the West Coast. This role reports to the Director of Stores and is responsible for driving results and overseeing store operations within a region. The District Manager will work closely with and develop a team of managers in a high-growth, fast-paced environment, supporting the business through clear communication, innovative ideas, and an entrepreneurial mindset.

Requirements

Minimum of 7 years of experience in retail management.
Minimum 7 years of experience in multi-store or district management.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Strong communication skills and ability to foster a customer-focused selling culture.
Must reside in the Los Angeles area.

Responsibilities

Create and foster a respectful and inclusive team environment and culture.
Establish a vision for the store based on key metrics and initiatives.
Build a strong and diverse team with various experiences, backgrounds, and skillsets.
Manage the store’s hiring process, including recruitment, selection, and onboarding.
Support all store team members' ongoing learning and development by providing feedback, coaching, mentoring, career path guidance, and addressing performance concerns.
Engage in career discussions to support team members' understanding of career and personal growth at Psycho Bunny.
Provide team member recognition, gap assessment, and performance documentation.
Plan and prepare team member schedules according to labor requirements, availability, and budget considerations.
Address all employee relations issues, partnering with HR when necessary.
Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Collaborate with in-store team members to ensure optimal guest experience and achieve store goals.
Assist with all other duties as required by the store manager.
Work collaboratively with all other Psycho Bunny team members to achieve goals.
Support team members in ensuring a great guest experience, including assessing guest needs, providing product education, and supporting omnichannel programs.
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Address emergent issues, including guest escalations and emergency requests.
Build a delighted and loyal customer base through engagement, conversion, and customer data capture.
Analyze customer profiles, buying trends, and competitive information to impact and drive business.
Manage the whole store's profit and loss (P&L) in accordance with goals.
Plan and execute high-level quarterly and annual planning for the store regarding strategy and budget.
Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
Plan floor coverage and make decisions to maintain the efficiency and effectiveness of floor operations.
Understand and adhere to people safety policies and procedures.
Perform work per applicable policies, procedures, and laws or regulations.
Understand and maintain own level of Product Knowledge and ensure Store(s) Team Member's level of Product Knowledge and ability to communicate it to customers.
Accountable for payroll control and service-driven scheduling.
Manage and monitor Loss Prevention.
Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
Manage and communicate merchandise opportunities to the store manager.
Ensure execution and maintenance of all Visual Directives and guarantee the store's visual presentation meets or exceeds Psycho Bunny’s standards.
Accountable for controllable budget, labour hours, and annual sales plan target.
Directly responsible for all store employees.