District Manager

Insomnia Cookies•Grand Rapids MI, MI

27d•Hybrid

About The Position

Insomnia Cookies is seeking a skilled District Manager to drive performance success for 10-14 of their city and campus adjacent stores in the Michigan market. In this role, the DM will focus on driving top-line sales, hiring/retention, customer service training, and strategic planning. The ideal candidate is a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Requirements

A minimum of 5 years of experience as a multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
2+ years of leadership experience in a customer service-oriented role.
An innate ability to build, hire and coach a diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
Strong organizational, interpersonal and problem-solving skills.

Nice To Haves

Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

Responsibilities

Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

Benefits

Competitive base plus quarterly bonus compensation package
LTIP bonus plan
Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
401K with contribution match
3 weeks paid vacation
Paid sick time off
2 Insomnia personal wellness days
Company cell phone & laptop
Commuter reimbursement
Paid time off for all major holidays
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