District Manager

Safelite•Los Angeles, CA

1d•Hybrid

About The Position

The District Manager drives long term market strategy by leading and developing a team of store leaders to consistently meet profit and sales goals. Reporting to a Regional Vice President, they oversee all field sales and operations activity within their district. They prioritize relationships with associates, customers and insurance agents alike in order to stay connected to industry trends and best practices and adjust their district strategies accordingly. Safelite is known as an auto glass company, but beyond the glass, they aim to help employees build fulfilling careers and encourage work-life balance. Safelite was founded in Wichita, Kansas in 1947 and is a leading service organization, delivering a People Powered, Customer Driven experience to over 11 million customers annually. Safelite AutoGlass is the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operating over 700 stores and 7,900 MobileGlassShops across all 50 U.S. states. Safelite Solutions provides property and casualty claims management services to over 175 insurance and fleet clients. The company is supported by a technology-forward supply chain and corporate services. Safelite is owned by Belron, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. They value diversity and are an equal opportunity employer.

Requirements

Bachelor's degree in business administration or a related field required.
Valid state-issued driver’s license required.
6+ years of leadership experience in an operations and sales environment.
Strong knowledge of sales, marketing and operations techniques/expertise.
Ability to indirectly lead, coach and achieve results through others and to develop associates so that they meet their individual/career goals in tandem with the organization's KPIs.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 50%.

Nice To Haves

Auto aftermarket experience preferred.

Responsibilities

Develop, communicate and implement the vision for the market, including short and long-term sales and operations plans to grow market share and increase brand awareness to ensure Safelite is well engrained in the market.
Monitor monthly performance against sales and operations plans and make appropriate adjustments to ensure that plans are met.
Keep current on what the competition is doing and make appropriate recommendations (pricing, services, product offerings) to ensure Safelite is in line with or ahead of the competition; Work with field sales to identify and develop new business relationships.
Oversee P&L for the district, ensuring that revenue goals are met by managing expenses, maximizing profits and minimizing losses; conduct financial reviews with store leaders monthly for transparency.
Lead through engagement and motivation, understanding the needs of a primarily mobile workforce and creating a culture where everyone is inspired to do their best.
Create a positive and rewarding environment that encourages retention; work with store leaders to foster a culture that drives a great, memorable and easy customer experience in all stores.
Partner with national leaders to standardize best practices, implement the playbook in their region and drive change management and adoption in the Field.
Ensure that market leaders complete the annual Talent Review Process for their direct reports ensuring the team is comprised of high-performing associates and that under-performing associates are coached.
All other duties as assigned.