District Manager for REEDS Jewelers

REEDS Jewelers•Raleigh, NC

21h•Hybrid

About The Position

Luxury. Innovation. Opportunity. At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail. Our luxury stores offer an exclusive opportunity to represent some of the world’s most prestigious names in fine jewelry and timepieces. Here, exceptional client service is an art form — one built on deep product knowledge, personal relationships, and a passion for excellence. You’ll be joining a high-performing leadership team of top industry professionals, where talent, expertise, and a shared commitment to delivering an unparalleled client experience set us apart. At REEDS, you will collaborate with some of the best in the business, continually raising the standard for luxury service and building a career with limitless potential.

Requirements

5-8 years of multi-unit leadership experience in a luxury goods or comparable retail environment.
Proven track record of increasing sales and store profitability.
Exceptional communication skills, both verbal and written with the ability to communicate with all levels of the organization.
Outstanding organizational skills with ability to meet deadlines and deliver high-level written and verbal responses.
Demonstrates a high level of administrative competence.
Excels in simplifying systems and reducing paperwork.
Proficiency in Microsoft office applications including but not limited to Office, Excel and PowerPoint.
Ability to travel up to 75%.

Nice To Haves

Bilingual a plus!

Responsibilities

Inspiring the Store Leadership Teams to achieve district goals including sales volume, key performance indicators, profit objectives, and managing and controlling operating expenses.
Building, developing and retaining high performing talent that works together to provide excellent customer experience.
Demonstrating the REEDS’ Mission and Core Business Values.
Building relationships with customers, managers and associates to ensure that all customer resolutions result in a satisfied and loyal customer.
Contacting customers with complaints within 24 hours upon receipt of complaint and resolving the issue.
Motivating and training Store Managers as well as Store teams within their district to achieve or exceed monthly sales and profit goals including but not limited to customer relationships and service, merchandise display, and event coordination.
Reinforcing compliance with Company policy and practices through consistently leading by example and holding employees accountable for achievement of their individual performance objectives and compliance with all policies and practices.
Recruiting, training, coaching and developing others in order to provide growth opportunities for individuals as well as for the Company.
Maintaining a pipeline of both internal and external candidates.
Interviewing all management candidates for the district.
Partnering with Store Managers on the recruiting and selecting of store associates.
Providing training, support and selling/customer service tools to Store Managers and empowering Store Managers and team to effectively utilize tools to maximize sales and profit goals.
Conducting off-site training sessions for Store Managers, Assistant Managers and management trainees within the district to review, motivate and empower Store Management to achieve or exceed monthly sales and profit goals.
Completing quarterly store visit reports for each location within the district.
Completing an action plan with the Store Manager upon completion of a store visit.
Counseling, documenting, reviewing and developing action plans for management staff not achieving Company standards in regard to sales, profitability or compliance with Company policies and practices.
Reviewing financial statements, employee roster, scheduling and training plans of each store location to ensure that all resources are maximized.
Communicating daily with each store within the district to provide support and motivation to achieve or exceed monthly store sales and profit objectives.
Communicating and following up to ensure that expected results are maintained.
Communicating daily required with the Vice President of Store Operations regarding current day’s activities/location as well as expected results.
Understanding the district in terms of competitors’ strengths, weaknesses, merchandise, advertising and pricing.
Promoting and attending special events for stores in the district.
Making decisions on discounts to ensure profitability and maintain customer relationships.
Conducting store affairs in a legal and ethical manner, building a positive and productive work environment.