Urban Outfitters District Manager - Central East

Urban Outfitters•, MI

10d•Remote

About The Position

The District Manager will lead and inspire a district of 14 stores by taking a forward-thinking and Omni channel approach to the retail experience. Their goal is to deliver a unique, community-driven, and entrepreneurial store culture by building on the 50-plus year tradition of URBN being a destination for customers in pursuit of creativity and an experiential environment. This position will be based in MI or OH.

Requirements

5+ years store or multi-store experience
Strong merchant skills and a history of delivering financial results
Well-rounded leader with a proven record of hiring and developing creative and operational talent
Strong business acumen and ability to achieve visual and operational excellence

Responsibilities

Leads teams to deliver a welcoming environment through customer engagement that is genuine and efficient; provides meaningful feedback to store leaders to continually improve the store experience for the customer
Collaborates with Store and Visual leaders to on merchandising and display execution in each location to ensure stores are creating a compelling visual environment that appeals to the local customer
Challenges store teams to evolve and elevate every aspect of the brick-and-mortar experience as Omni channel capabilities expand; solicits ideas from field employees and customers to translate good ideas into actionable concepts
Encourages participation in brand campaign events and innovative customer-driven events to drive brand awareness, community connection, and customer appreciation for our retail spaces and products; drives digital community connection and inspiration through social media platforms when applicable
Prioritizes people and culture through strategic succession planning that is forward thinking and based on store talent, business needs, and URBN’s D&I commitments; networks with external talent for adding different perspectives and experience to the team
Ensures store teams facilitate a thoughtful onboarding for new hires to drive a strong brand, customer, and store connection; engages in growth conversations with all levels of store teams to discuss career interests, cultivate an inclusive environment, and identify retention opportunities
Collaborates with store leadership to develop individual training plans or management training strategies to build skills and expertise; provides timely and specific feedback that allows team members to thrive and grow while fostering a culture of problem solvers and people that take action
Embraces and promotes the open-door policy; collaborates with Regional Leadership and Human Resources to address employee concerns with empathy, professionalism, and confidentiality
Assesses district and individual store business using company reporting tools to identify department and global opportunities to drive sales; effectively guides store leaders to make strategic, creative, and business-impacting decisions that creates store ownership
Oversees and guides store leadership team to plan a strategic approach to daily, weekly, and monthly brand priorities; contributes to assessing accuracy and compliance of sales forecasting, staff scheduling, and payroll management
Fosters a strategic and creative community to lead timely and effective execution of visual priorities for the district; ensures Home Office direction is applied and delivers individual store feedback on structure, display, signage, merchandising, and outfitting execution
Adheres to programs that promote store safety standards, shrink reduction, and company policy and procedure; supports the education of anti-discrimination and anti-harassment policies to uphold URBN Code of Conduct
Promotes an inclusive district and store environment by representing and amplifying all voices, actively seeking and advocating different perspectives
Works with various systems of communication to share ideas and information from a distance and keeping a dialogue and feedback always flowing; communicates on Regional and special project forums to provide meaningful insight related to the store experience
Champions development by protecting time with direct reports to consistently deliver feedback for individual personal growth and succession planning; supports peer to peer mentorship for onboarding newly promoted or newly hired Store Brand Leaders
Leads by example and encourages relationship building across Stores, Districts, URBN brands, and Shared Services with a goal of building bridges of support and investing in shared fate