District Manager

National Vision•Mason, OH

11h•Hybrid

About The Position

America’s Best is part of National Vision, one of the largest optical retailers in the United States. Each location is focused on treating every eye with the attention and expertise they deserve. America’s Best believes in great care, for every kind of eye. Because every eye deserves better. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. We are looking for a District Manager to join our growing team. The District Manager leads all operational and strategical activities of the retail stores within a specified territory according to National Vision Standards.

Requirements

College degree or equivalent work experience.
6+ years of retail management or operations experience.
2-4 years multi-unit retail management or operations experience required.
4-6 years proven experience as general manager, assistant manager or similar managerial role in retail and/or optical industry.
Experience in writing reports. business correspondence, and procedure manuals.
Knowledge of the optical industry required.
Ability to travel throughout the district to perform responsibilities.

Nice To Haves

ABO and NCLE Certified preferred.

Responsibilities

Drives profitable sales through effective business analytics, identifying financial opportunities, aligning strategic direction to address and maximize business results/profitability.
Executes with excellence the business plan and associated programs that will deliver desired sales and profit results with the highest standards of Customer Service.
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
Resolves escalated performance and customer service issues.
Optimizes and oversees store operations to ensure efficiency and compliance with Company policies, safety protocols and operational guidelines.
Leads effective store visits focused on business analysis, associates, product, presentation and processes driving behaviors which enable a high performing team to consistently deliver best in class execution in all areas of the business.
Interfaces with all doctors and maintains appropriate professional relations.
Provides reports to the Regional VP/Regional Director regarding store progress toward financial and customer service goals.
Analyzes reports identifying trends and potential problems and acts proactively once problems have been identified.
Ensures quality standards are met and works with the store staff to reduce the number of remakes.
Ensures effective merchandising and execution of marketing and pricing promotions and initiatives according to Brand and Company standards.
Ensures all visual merchandising is implemented and maintained in all stores.
Keeps frequent in person, phone or email contact with store management to discuss how better to lead and engage their teams towards extraordinary performance.
Ensures staffing guidelines and controls are met and forecasts staffing needs, recruits, selects and retains a high caliber staff.
Assesses Managers to determine talent opportunities and impact on store performance; proactively identifies talent opportunities across the district leadership teams and plans for vacancies in advance.
Leads, coaches, and mentors a team of Managers towards effective collaboration and attainment of goals.