District Manager 2 - Airport Lounges

Sodexo Careers•Miami, FL

20h•Hybrid

About The Position

SodexoMagic is seeking multiple District Managers for our Airport Lounge Business Segment in the Northeast, South and Mid/Central Regions. The District Manager oversees operations across multiple airport lounges, serving as the key liaison between field teams and corporate or client leadership. This role ensures consistent execution of Sodexo’s brand standards while driving performance in service delivery, staffing, financials, and compliance. The District Manager leads and supports in-lounge leadership, resolves escalated issues, fosters team cohesion, and ensures alignment across all touchpoints in a fast-paced, high-touch environment. SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson and Sodexo. This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. For almost 20 years, we have provided top-level food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges, universities and aviation lounges.

Requirements

Proven leadership track record within top-tier luxury hotels, fine dining restaurant groups or cruise lines, with a focus on exceptional customer service
A compelling and energetic executive presence within a client team environment
Prior contract dining experience with multi-site responsibility and sound culinary knowledge
Extensive fiscal management experience, which includes developing and managing individual budgets within company and client targets, fiscal analysis, utilization of data to make effective business decisions and proven ability to deliver on growth strategies- P&L management
Demonstrated ability to build, develop, and lead strong management teams
Business development skills to identify and successfully target growth opportunities among existing clients
Bachelor’s Degree or equivalent experience
Minimum Management Experience – 7 years
Minimum Functional Experience – 7 years

Nice To Haves

The ability to travel up to 40-50% between lounge locations.

Responsibilities

Lead daily operations by leveraging operational data, including labor productivity, guest satisfaction metrics, incident logs, and financial dashboards, to drive performance improvements.
Set and monitor SLA across lounges, implementing corrective action as needed.
Direct daily lounge operations across all assigned locations, ensuring full compliance with health and occupational safety, security, and operational protocols.
Coach and support in-unit senior leadership (General Managers) and teams to drive accountability, engagement, and collaboration.
Enforce safety and regulatory compliance, proactively identifying and mitigating operational risks.
Oversee service consistency, financial results, and brand standards across all lounges in assigned portfolio.
Collaborate with cross-functional teams- including culinary, HR, Finance- to drive alignment and ensure a cohesive execution model that meets brand expectations and SodexoMagic standards.
Conduct regular site visits to assess performance, support teams, and ensure alignment.
Oversee workforce planning, staffing levels, control labor costs and support premium service delivery.
Manage real-time response to operational issues such as staffing shortages, service failures, or irregular operations (IROPs).
Coordinate with airport authorities, clients and internal teams to maintain business continuity.