District Manager

DAIRY QUEEN•Hamlin, TX

5h•Onsite

About The Position

The District Manager oversees the entire restaurant operations for multiple restaurant locations, encompassing financial performance, product production, inventory, personnel, sales, and marketing. This role ensures that all restaurants operate within the operational guidelines established by the owner and franchisor. The District Manager is responsible for the development and achievement of the restaurant's game plan, collaborating with their Director of Operation. They ensure that guest service across all areas meets company standards and that General Managers or Store Managers effectively address customer complaints and engage with local chambers and schools to boost sales. A critical component of the role involves training and developing assistant managers and hourly employees through orientations, ongoing feedback, performance expectation setting, and performance reviews. The District Manager is also responsible for creating effective management schedules and ensuring all restaurant locations are adequately staffed for all day parts and sales volumes. Furthermore, they manage the multi-unit restaurants' P&L to optimize manageable profit, controlling COGS, Labor, and Controllables (semi-fixed expenses), and perform other duties as requested by the Director of Operation. The role also involves maintaining positive working relationships with restaurant management and team members to foster a cooperative and productive work environment, maximizing employee morale, productivity, and efficiency.

Requirements

Time management skills are necessary
Good communication skills to communicate with their Director of Operation and managers daily

Responsibilities

Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
Ensures guest service in all areas meets company standards.
Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses).
Performs other duties and responsibilities as requested by DO.
Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.