District Manager | Multi-Unit Retail & Hospitality Operations | Seattle Market

Salt & Straw•Portland, OR

1d•$106,250 - $125,000•Hybrid

About The Position

Salt & Straw is seeking an experienced District Manager to lead seven shop locations across our Seattle market. This multi-unit leadership role is responsible for developing General Managers, driving operational excellence, building high-performing teams, and delivering exceptional guest experiences while achieving strong business results. At Salt & Straw, we don't just serve ice cream—we create moments of wonder rooted in creativity, connection, and genuine hospitality. Our shops are powered by thoughtful leaders who know how to care deeply for people while delivering an exceptional guest experience, and we're looking for a District Manager to help lead and grow one of our most established markets. This role currently oversees our shops in: Ballard Bellevue Capitol Hill Pike Place Queen Anne Redmond Totem Lake As a District Manager, you'll coach and develop General Managers, strengthen operations, support continued growth, and build a culture where both team members and guests thrive. This is a role for someone who loves hospitality, thrives in fast-paced retail operations, and believes strong teams are built through consistency, curiosity, accountability, and care.

Requirements

5+ years of multi-unit leadership experience in retail, hospitality, food service, or another guest-focused business
Successfully led multiple locations while coaching and developing General Managers or Store Managers
Experience managing sales, labor, profitability, and overall business performance across multiple locations
Comfortable traveling regularly between shop locations throughout the Seattle market
Believe leadership should be both people-centered and results-driven

Nice To Haves

Know how to build engaged teams while holding leaders accountable for operational excellence
Thrive in fast-paced, customer-focused environments with a hands-on leadership approach
Enjoy balancing strategic thinking with regular time in your shops supporting teams

Responsibilities

Lead, coach, and support General Managers across the district, helping them grow as leaders and operators
Build strong, engaged teams rooted in trust, accountability, and human kindness
Oversee daily multi-unit operations across seven shop locations, ensuring excellence in hospitality, cleanliness, food safety, and execution
Drive district performance through sales growth, labor management, profitability, and operational excellence
Use data and business insights to improve financial performance, guest experience, and team engagement
Partner cross-functionally with People Operations, Marketing, Finance, and Operations teams to support shop success
Navigate challenges with thoughtfulness and adaptability while celebrating wins along the way
Support hiring, leadership development, retention, and succession planning across the district
Strengthen community presence and help Salt & Straw show up generously within local neighborhoods
Travel regularly between shops to stay connected to teams and operations
Taste ice cream to better understand and share our rotating flavors and products