District Manager

Cencora•CAN > ON > Remote, ON

36d•CA$80,900 - CA$124,520•Hybrid

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future opportunities. Please note that only those who qualify will be contacted. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes an asset
Nursing background is required
University science/healthcare degree, or equivalent combination of experience and education
Minimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcare
Fluently Bilingual in English and French (written and spoken) an asset
Background in healthcare settings is an asset
Solid understanding of the business principles of the pharmaceutical industry
Ability to understand and apply medical and/or business knowledge to all aspects of the role, but in particular to provincial and private payer markets, complying with professional and ethical standards of practice
Strong people management skills
Proven track record in leadership and management of a field based team
Able to leverage internal and external relationships and opportunities to help promote team productivity
Strong interpersonal skills
Able to communicate effectively with all levels and with internal and external stakeholders
Ability to manage multiple priorities and respond to constantly changing situations
Effective problem solving and analytical skills
Must be able to able to bring forward opportunities and recommendations to improve effectiveness and productivity, according to set objectives
Excellent client management experience
Proven track record if organizational abilities
Strong knowledge of computers and systems
Excellent knowledge of Microsoft Office
Hold and maintain a valid, non-expired, unrestricted driver’s license

Nice To Haves

General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes an asset
Fluently Bilingual in English and French (written and spoken) an asset
Background in healthcare settings is an asset

Responsibilities

Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client
Manages the hiring, performance and development of the FCMs team
Oversees and approves expenses of FCMs
Ensures regular coaching of the FCM team through regular field visits
Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCP’s perspective
Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics
Ensures team readiness for timely field implementation of current and future projects
Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators
Collaborates with the Client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities
Provides continuous feedback to the Senior Program manager, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program
May be required to be on standby/on call as part of this role
Responsible to report all Adverse Events to the assigned units/departments
Provide leadership on client account
Responsible for strategic program management
Ongoing communication with key client personnel to review FCMs KPI and performance reports
Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders
Act as a role model, provide leadership and direction
Work with management team to ensure clear understanding of team mission and goals
Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent
Proactive management and provide direction to the FCM team
Assist in recruiting by interviewing and hiring for vacant positions
Conduct Performance Reviews and Professional Development for the FCM team
Manage, train and motivate FCM team
Assist in training and developing FCM team
Spends a significant proportion of time in the field with the remote team
Develops succession plans for key team members
Recruits, trains and develops high achievers
Provides leadership to FCM team and participates as facilitator for learning programs
Provide strategic guidance to the FCM team to optimize customer program experience
Proactive facilitation and management of activities and milestones
Ensure effective execution of best in class holistic services
Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures
Utilize systems (CRM, Reports) to monitor, train and coach FCM team
Works closely with management team to promote synergy and identify efficiencies
Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment
Approve purchases, contracting, expenses, mileage and other budget related expenses
Act as program champion with influential stakeholders
Obtain feedback and input on program enhancements
Be a key strategic partner for the client Sales Team
Stay abreast of industry trends and important pending legislation impacting business
Identify and collaborate with internal and external resources and experts