District Manager- Mid Pacific District

the LEGO Group • Santa Clara, CA

5d • Onsite

About The Position

The LEGO Group is seeking a multi-unit retail leader to serve as a District Manager for the Mid Pacific District, which currently includes 6 stores in California and Nevada. This role is crucial for driving district sales, ensuring overall store health, and maintaining a positive brand image. The ideal candidate will influence a team to achieve goals and consistently deliver excellent customer experiences. Unlike typical retail roles, this position at LEGO focuses on leadership that helps shape the business, emphasizing innovation and teamwork. It is a field-based role requiring strong interpersonal and planning skills, as the leader will manage and lead teams from afar, necessitating self-motivation and strong team collaboration. The District Manager will work with various levels of associates to develop teams across multiple business areas. The Store operations team supports the Brand retail stores by ensuring the LEGO brand, vision, and values are exemplified while enhancing profitable sales, communicating directives, and crafting policies for consistent store operations and consumer experiences.

Requirements

• 3+ years experience in retail environment.
• 2+ years managing multiple locations.
• Leadership ability and proven record of developing staff.
• Strong communication and interpersonal skills.
• Project management experience.
• Excellent time management and interpersonal skills.
• Digital literacy including a solid understanding of Microsoft office: Windows, outlook, excel, word and PowerPoint.
• Knowledge of and experience with retail POS systems and operations.
• Experience with training.
• Availability for frequent travel.

Nice To Haves

• The preferred candidate will be located in the South Bay Area.

Responsibilities

• Drive district sales and overall store health with frequent visits to stores
• Extensive travel from store-to-store (up to 85%) within district. The district currently includes 6 stores in California and Nevada.
• Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion.
• Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere.
• Connect with Store Managers through weekly conference calls, individual follow-up calls, written communication, and store visits.
• Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures.
• Act as the liaison between head office and the stores.
• Respond to store level issues and customer complaints.
• Perform essential functions of all store positions when needed.
• Support and implement company policies, procedures, and guidelines.
• Maintain communication with employees at all levels of the company.
• Supervise Store Managers through planning, assigning, and directing their overall responsibilities.
• Communicate, implement and follow-up on all operational directives, marketing, visual and merchandising initiatives.
• Manage store expenses and meet return on sales targets.
• Control store level expenses through effective management of payroll and store shrink.
• Supervise ROS performance and implement changes to improve profitability.
• Mentor staff on positive performance or challenges and coordinate formal reviews, corrective action plans and terminations as needed.
• Partner with HR manager for personnel issues.
• Recruit, hire, develop, and train store personnel on store operations and procedures.
• Identify dedication individuals and support continued development as well as identifying low performance individuals and mentor for improvement.
• Gain overall understanding of morale and performance of all store teams and make recommendations accordingly.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Our hybrid work policy means an average of 3 days per week in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees