SVS Vision - District Manager

SVS Vision, Inc.•Mount Clemens, MI

About The Position

Responsible for the overall sales, profit, and service performance of multiple stores in a geographic region. Develop and execute strategies consistent with corporate direction to drive business. Manage and is accountable for the effective operation of the district’s stores including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient/customer experience. Build a strong team with a succession plan for growth and development.

Requirements

Bachelor’s degree in relevant business field or equivalent work experience
5+ years of multi-unit retail management experience
Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
Strong planning, analysis, and organizational skills
Able to work collaboratively in a matrix environment
Ability to understand and leverage performance metrics in a retail environment
Strong problem-solving skills to identify problems and develop solutions
Strong verbal and written communication and interpersonal skills
Strong multi-tasking skills
Able to thrive within a fast-paced environment
Proficiency in Microsoft Office Suite of programs
Valid Driver’s License
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Able to read and write at a high school graduate level
Able to lift 10 to 20 pounds
Able to view/read computer screen for extended periods of time
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development
Ability to travel at least 50% of the time

Nice To Haves

Optical Manager leadership experience preferred

Responsibilities

Work individually and cross functionally to develop and execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin and EBITDA results
Execute quality store visits to validate patient/customer service standards are consistently delivered
Observe and review individual optician performance during visits and provide appropriate feedback and coaching
Establish and monitor store operations guidelines (i.e., appointment monitoring, daily system balancing, government, and state regulations)
Ensure operational exceptions are addressed and resolved
Facilitate ongoing process improvement
Stay up to date on competition within the geographic region
Oversee financial operations of district by driving sales and managing expenses to plan
Identify exceptions and put appropriate action plans in place for resolution
Assist in accurate budget submission
Ensure stores follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, and Federally and State funded vision plan regulations
Ensure all applicable Optometric and Optician laws are followed
Ensure stores adhere to all company safety standards, policies, and procedures
Ensure Retail Office Managers adhere to the collective bargaining agreements
Oversee onboarding for new Retail Office Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
Provide realistic parameters that allow teams to make decisions with accountability
Is accessible to teams and the rest of the organization
Provide proactive communication to stores and corporate partners
Resolve customer concerns promptly and positively
Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
Oversee Retail Office Assistant Manager training program to develop bench strength within the district
Regularly evaluate optometrist, manager, and optician talent for current and future bench strength