District Manager

ABM•Los Angeles, CA

6d•Hybrid

About The Position

The Regional/Field Ops Manager holding this position is responsible for planning, providing and leading overall direction in a geographic region, with a specific focus on Facility Services. This manager will work closely with Regional and Market Operations leaders to ensure that quality services are provided in accordance with contractual agreements and within budgetary requirements. This professional will also be responsible for driving service excellence and customer retention. This position requires exceptional relationship-building acumen, strong operations background. Through effective leadership and market relationships, this manager will improve ABM’s brand awareness in the Region.

Requirements

Use existing knowledge of the Facility Services industry and specific dynamics of the building and facilities markets, understand human capital, and use economic and financial data to understand potential clients’ businesses.
Demonstrated understanding of accounting/finance required, including development and monitoring of budgets and understanding of factors impacting financial results.
Understand ABM and its people, processes, and solutions; exemplify our vision and values, describe our services and solutions, and optimize our resources and technology as tools to drive sales.
Drive business results by leveraging and expanding personal capabilities and qualities, including initiative, decision making, planning, and resilience.
Effective written and verbal communications skills.
Computer proficiency, including spreadsheet applications.
Ability to prioritize projects, handle multiple assignments simultaneously and ability to meet strict deadlines.
Ability to work independently.
Build relationships both internally and externally for the purpose of fostering collaboration across several entities.
Strong supervisory skills, including ability to provide leadership to Regional Operations Managers/Directors and to their subordinates.
Use a need-based sales methodology to achieve goals and position for long-term results, by selling consultatively, building trust, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company.
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
10 years prior management experience in the Facility Services field, including previous operations management experience.

Responsibilities

Responsible for the operational success of areas of responsibility.
Provides direction and guidance to branch and market management in the planning and execution of activities to promote profitability of branches.
In conjunction with regional and market operations management, develops strategies for retaining customers by providing high-quality, cost-effective services.
Identifies potential new customers.
Plans and executes steps to secure new accounts.
Ensures market is following ABM standard operating procedures while working with the COE to identify industry best practices.
Foster effective working relationships with customers.
Monitors services provided to customers to ensure adherence to contractual requirements.
Works with region operations management to investigate and promptly resolve customer complaints.
Identifies opportunities to acquire new customers.
Works with market and region operations management to establish business relationships with potential customers to develop an understanding of customer requirements and to provide an explanation of Facility Services available to meet customer needs.
Works closely with regional and market operations management team to observe and evaluate services provided, performance and efficiency.
Recommends actions to increase sales growth, improve efficiency and strengthen customer services.
Acts as Subject Matter Expert in the area of Facility Services for the market/region.
Maintains effective working relationship with labor unions represented within the region.
Provides leadership to employees in markets in area of responsibility.
Promotes positive employee relations.
Monitors activities and takes steps to ensure compliance with federal, state and local regulations, as well as adherence to ABM policies.
Works with region operations management to ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results.
Investigates and corrects issues identified in audits.