District Manager

Northwest Bank•State College, PA

About The Position

The District Manager will be full responsibility and accountability for the sales and service productivity, operations and customer experience (the customer journey) of a group of Financial Center locations and managers within the assigned Northwest Bank footprint/geography. The District Manager will engage a group of Financial Center locations to promote business growth through the development of deposits, assets, fee-based services and the development and retention of new and existing consumer and business customers. There will be a level of accountability for community engagement, CRA (Community Reinvestment Act) opportunities and collaboration as well as partnering with the respective HRBP on employee relations. Additionally, the District Manager will be accountable for regularly evaluating employee performance, provide challenging opportunities for career growth, along with ensuring the appropriate coaching is delivered, while being present within the district and collaborating with financial center employees to ensure there is consistent commitment to our company culture and Northwest Bank standards of excellence.

Requirements

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters
Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a trusted leader.
Analyze reports, metrics and other data to identify trends, issues and opportunities.
Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes, and the ability to lead proactively through change; Strong current business network; viewed as a leader in community organizations with demonstrated business acumen
Frequently to various financial center locations, community and networking events, customer and prospect meetings within designated district as well as trainings and meetings within the Northwest Bank footprint.

Nice To Haves

High School Diploma or equivalent experience
Banking and/or Retail experience 3 - 5 years
Sales leadership experience 3 - 5 years
Management experience

Responsibilities

Team Leadership and Development: Provide leadership and guidance to financial center managers and their teams. Conduct regular coaching sessions and performance evaluations to ensure alignment with Northwest Bank standards and goals, utilizing the HR tool. Providing insight to enhance the skills and capabilities of team members.
Profitability and Growth: Manage the sales function for the assigned geography (district) and coach team members, setting the example and tone for a strong sales environment that is collaborative.
Consistently coach to and lead the defined sales and service process for the district using consultative sales skills and appropriate tools to encourage the teams to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs
Customer Experience and Sales: Ensure that all team members adhere to Northwest Bank Standards for Customer Experience. Implement sales initiatives to drive revenue growth and achieve sales goals. Utilize Northwest management tools to monitor and track sales performance, providing support and guidance as needed.
Operational Soundness: Oversee all operational activities within the district, including financial center cash management, compliance with regulatory requirements, and adherence to internal policies and procedures. Implement risk management practices to safeguard assets, minimize fraud, and maintain a secure banking environment. Collaborate with support functions to streamline processes and enhance operational efficiency.
Review and evaluate regular report of Financial Center activity, to include but not limited to staffing, loans, deposits, over-drafts and audits to meet district and regional profit and performance activities.
Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and internal policies. Implement risk management protocols to mitigate operational and financial risks within the district.
Actively participate in community activities to develop and grow relationships to further benefit the communities we serve.
Employee Experience: Foster a positive work environment by addressing employee concerns and resolving conflicts quickly and fairly. Promote open communication and collaboration among team members.
Talent Management: Actively recruit and maintain a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment. Serve as a mentor and coach to team members, fostering their professional growth and development. Identify strengths and areas for improvement in team members and tailor development plans accordingly. Conduct regular one-on-one meetings to discuss career aspirations, provide guidance, and offer support.
Ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer as appropriate to reach individual/team sales and productivity goals.
Community Engagement and CRA Efforts: Represent Northwest Bank in the local community by participating in events and initiatives. Oversee CRA efforts to ensure compliance with regulatory requirements and support the bank's commitment to community reinvestment.
Oversee and lead Marketing initiatives for the assigned district, including partnership and development efforts with Marketing.
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Complete other duties and special projects as requested by management
Provide leadership and positive direction for maintaining the safety and loss prevention program
Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
Help implement emergency procedures