District Manager

Hearst•Albany, NY

4d•$51,929•Hybrid

About The Position

The Times Union is looking for a District Manager to service customers in New York's Capital Region. This role involves managing newspaper delivery operations, ensuring customer satisfaction, and overseeing independent contractors and wholesalers. The position offers competitive pay, benefits, and the opportunity to work in a dynamic environment.

Requirements

High School Diploma with 1-3 years relative experience.
Ability to work a flexible schedule including nights, weekends and holidays.
Computer skills such as Microsoft Word, Excel, Outlook, Teams, NCS, touch-typing and internet services.
Proficiency in contract administration, negotiation, and compliance.
Ability to prepare and analyze contracts in an effective and error-free manner.
Analytical ability to manage contract performance metrics and complete departmental level reporting.
Work effectively across departments, including Operations, Field Services, Customer Care, Newsroom and Sales.
Work closely with Management to ensure all leased facilities are maintained in the appropriate condition and costs are minimized.
Ability to manage budgets and identify opportunities for cost savings and optimization.
Ability to respond to frequent demands of multiple customers (internal and external).
Strong interpersonal skills.
Must be very customer focused and must be a team player willing to help when and where needed.
Strong ability to troubleshoot, think forward to identify potential issues, and formulate responsive plans.
Strong conflict management skills.
Ability to work in multiple different environments. Warehouse, driving/field work, office settings, etc.
Ability to lift, push and pull up to 75 lbs.
MUST HAVE a valid driver’s license, operable vehicle, and current proof of automobile insurance.

Responsibilities

Provide excellent service to Times Union, New York Times and other home delivery customers.
Manage and administer formal Requests for Proposal (RFP) and Independent Contractor proforma’s as applicable within assigned region(s).
Identify and execute regional best practices and assist in identification and execution of cost containment strategies.
Provide input into budgets and capital submissions for assigned region(s).
Prepare, analyze, and execute substantive contracts and renegotiation requests.
Measure and audit contract service metrics for each Independent Business/Contractor as related to the Delivery Service Agreement.
Work directly with the Distribution Director to determine whether to extend or terminate contractual relationships with independent contractors, distributors, and wholesalers.
Works closely with staff and Commercial Partners to ensure 3rd Party data accuracy, billing and returns.
Interacts with Independent Contractors and single copy partners to ensure timely and accurate submission of single copy returns.
Interfaces with Independent Contractors to reduce escalated complaints and poor service stops.
Manages Independent Contractor service levels and DQI in accordance with Home Delivery Service Agreement.
Manage distribution of product to independent contractors in an efficient manner at the warehouses.
Interact with customers to determine best means of customer satisfaction, complaint resolution and delivery efficiency.
Ensure that all routes and all products are delivered by their specified deadline.
When a route is not covered, deliver route(s) to ensure maximum customer satisfaction when necessary.
Practice safe working habits in all working environments.
Other duties assigned and as needed.