District Manager

MarketSource•Detroit, MI

27d•Hybrid

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. To do their jobs effectively, the District Manager must have excellent client service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. District Managers must have powerful performance management and coaching skills allowing ongoing development of their employees. This position will be responsible for managing both full-time and part-time employees.

Requirements

Proven record of accomplishment as a successful leader and multi-unit manager
Possess elevated level of business acumen
Ability to train and develop subordinates
Demonstrated leadership, motivational and influencing skills
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Capability of working in a team-oriented environment that is fair, open, and honest
Excellent written/oral communication and interpersonal skills
Ability to present to senior leaders and executives, as well as small and large groups
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative and practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks and self-starter
Quick and strong decision-making skills
Proficient in all MS Office Suite; Word, Excel, and PowerPoint
Bachelor’s Degree or equivalent work experience in lieu of degree
2+ years’ experience in industry-related field
3+ years’ experience in management or leadership role
75% travel; 2-3 weeks per month

Responsibilities

Manage all aspects of program execution within assigned territory
Establish and maintain critical relationships with client and program leadership
Ensure and promote strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
Ensure employee satisfaction through progressive employee engagement
Interview and hire high quality full time and part time employees
Manage attrition through key performance indicators
Manage performance in territory to achieve all objectives
Work collaboratively with field leadership to achieve all client and program objectives
Communicate and execute the launch of projects and initiatives
Participate in and deliver regular program leadership meetings
Provide regular reports to program leadership
Participate in and complete all required training and ensures all employees in territory are fully trained at all times
Provide feedback on current performance metrics, derive plan of action for future progress, and ensure execution to that plan
Provide responsibility for distribution, tracking and retention of all team resources
Gather intelligence through visit observation and synthesize into strategic recommendations
Directly coach and train management and/or representatives within territory
Responsible for all operations within the assigned territory