District Manager

Insomnia Cookies•Brooklyn, NY

27d•Hybrid

About The Position

Insomnia Cookies is seeking a skilled District Manager to drive performance success for 9-10 stores in the Eastern Burroughs NYC market. This role focuses on driving top-line sales, hiring/retention, customer service training, and strategic planning. The ideal candidate is a leader of leaders, developing diverse teams that understand their markets, communities, and customers.

Requirements

Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
2+ years of leadership experience in a customer service-oriented role.
An innate ability to build, hire and coach a diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
Strong organizational, interpersonal and problem-solving skills.

Nice To Haves

Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

Responsibilities

Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

Benefits

Competitive base plus quarterly bonus compensation package
Enrollment in the LTIP bonus plan
Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
401K with contribution match
3 weeks paid vacation
Paid sick time off
2 Insomnia personal wellness days
Company laptop
Commuter reimbursement
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