District Manager - Multi-Unit Hospitality Operations | South Florida

Salt & Straw•Miami, FL

5d•$91,800 - $101,500•Hybrid

About The Position

District Manager – Multi-Unit Hospitality Operations | South Florida Miami • Miami Beach • Aventura • Lake Buena Vista Full-Time | Salary Range: $91,800–$101,500 + Quarterly Bonus Potential At Salt & Straw, we don’t just serve ice cream — we create moments of wonder rooted in creativity, connection, and genuine hospitality. Our shops are powered by thoughtful leaders who know how to care deeply for people while driving strong business results, and we’re looking for a District Manager to help lead and grow our South Florida market. This role currently oversees our shops in: Aventura Cocowalk Disney Springs Lincoln Road Wynwood As a District Manager, you’ll help shape the experience for both guests and team members across some of our most dynamic and fast-paced shops. You’ll coach and develop General Managers, strengthen operations, support growth, and help create the kind of culture people want to be part of. This is a role for someone who loves hospitality, thrives in movement, and believes strong teams are built through consistency, curiosity, accountability, and care.

Requirements

5+ years of multi-unit leadership experience in hospitality, restaurant, retail, or guest-focused operations
Know how to coach, develop, and support leaders with clarity and care
Experience managing high-volume operations and driving business performance
Understand how to balance hospitality, culture, and operational accountability
Thrive in fast-paced, dynamic environments with a hands-on leadership approach
Love building strong teams and creating memorable guest experiences
Comfortable traveling regularly between shop locations throughout South Florida
Believe leadership should be both people-centered and results-driven

Responsibilities

Lead, coach, and support General Managers across the district, helping them grow as leaders and operators
Build strong, engaged teams rooted in trust, accountability, and human kindness
Oversee daily shop operations across multiple locations, ensuring excellence in hospitality, cleanliness, food safety, and execution
Use data and insights to drive results in sales, labor, profitability, and guest experience
Partner cross-functionally with People Operations, Marketing, Finance, and Operations teams to support shop success
Navigate challenges with thoughtfulness and adaptability while celebrating wins along the way
Support hiring, development, retention, and succession planning across the district
Strengthen community presence and help Salt & Straw show up generously within local neighborhoods
Travel regularly between shops to stay connected to teams and operations
Taste ice cream daily to better understand and share our rotating flavors and products