District Manager (Remote Camp)

ESS Compass•Stony Plain, AB

3h•Remote

About The Position

This role is for a Regional Director of Operations for remote camps. The position is responsible for the overall direction, coordination, and evaluation of assigned units, establishing and maintaining effective client and customer relations, and managing subordinate supervisors. The role involves interpreting financial reports, conducting operation audits, developing forecasts, monitoring customer satisfaction, and ensuring compliance with company policies and procedures. Additionally, the position participates in the sales process, client negotiations, contract renegotiations, and ensures equitable administration of human resources policies. It also involves participating in the recruitment and development of supervisory and manager associates, planning district meetings, and maintaining accurate records.

Requirements

5+ years related experience and/or training in multi-unit responsibility, or equivalent combination of education and experience
5+ years of senior leadership experience managing, coaching, motivating and developing managers, preferably within a unionized environment
Strong financial acumen, including experience with P&L management, contracts, and forecasting, is required.
Post-secondary degree or diploma
Demonstrated ability to identify and analyze problems, find solutions and make solid decisions
Ability to read and interpret RFPs, contracts and service level agreements
Proven ability to manage geographically dispersed teams and complex operational portfolios is essential.
Demonstrated success in team development, client engagement, and operational excellence is important.
Willingness to travel frequently and work in remote environments remains critical.
Strong verbal and written communication skills with the ability to speak effectively before groups of customers or associates, as well as prepare routine reports, presentations and correspondence
Proficient with MS Office including Word, Excel and PowerPoint

Nice To Haves

Familiarity with Indigenous partnerships, safety protocols, and compliance standards is a strong asset.
Preferred backgrounds include leadership experience at organizations such as Dexterra, Hotel Brands (multi-site leadership), or energy sector field operations.

Responsibilities

Responsible for the overall direction, coordination, and evaluation of assigned unit(s)
Establishes and maintains effective client and customer relations; identifies client's needs; communicates unit progress, operations problems, and new Company programs to client
Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems
Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations
Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs
Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions
Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit's financial performance meets Company and client expectations
Conducts and/or monitors customer, client and associate satisfaction surveys
In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district
Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams
Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes
Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates’ files; monitors Diversity action plans
Participates in the recruitment process for supervisory and area manager positions
Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates
Plans and conducts district meetings, making full use of support staff as needed
Maintains accurate records and documentation of client and associate meetings, discussions and activities