District Manager

Westport Properties • Alameda, CA

1d • Hybrid

About The Position

As a District Manager at US Storage Centers, you will be pivotal in driving the success of multiple locations across your district. You will be responsible for developing and mentoring store managers, ensuring exceptional customer satisfaction throughout your district, and overseeing the financial performance of all locations. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals and foster a positive, high-performing work environment. Your leadership will be essential in executing district-level strategies and contributing to special projects to enhance operational success.

Requirements

• Exceptional leadership skills and experience supervising others.
• Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job.
• Must maintain and hold a valid State Driver�s License ( if driving for Company business for the role ).
• General office and telephone skills are required.
• Basic Computer Skills are required.
• Excellent written and verbal communication skills.
• Good organizational skills.
• Proactive, self-starter, goal oriented, and ability to work independently.
• Maintain a positive attitude and composure in a multi-location Supervisory role.
• Collaborative team player.
• Ability and willingness to work remotely as necessary.

Nice To Haves

• Bachelor's degree preferred but not required.
• Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management and/or multi-unit management.
• Weekend availability may be occasionally required.
• Be flexible and can travel up to 50% of the time.
• Possess the eagerness and work ethic to succeed in a customer service environment.

Responsibilities

• Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets.
• Identify and capitalize on opportunities to drive growth and efficiency across all locations.
• Foster a collaborative and inclusive culture across your district.
• Ensure effective communication between all team members and departments.
• Work closely with upper management to align district goals with company-wide initiatives.
• Manages through unusual events to keep the district operating to standard.
• Leads with integrity, honesty, and knowledge that promote the culture and values of US Storage Centers.
• Effectively coordinate special projects such as Facility conversions/openings.
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goals.
• Keeps up with current and future competition through competitor property visits.
• Effectively communicates with Leadership, mid-level management, and facility employees.
• Oversee the financial performance of each store in your district.
• Monitor key performance indicators (KPIs) and ensure that goals are met consistently.
• Implement corrective actions as needed to achieve financial and operational objectives.
• Solicits customer feedback and follows up on all customer service issues.
• Monitor controllable expenses to provide the highest R.O.I. for each store.
• Analyzes financial reports and addresses trends and issues in district performance.
• Performs monthly site audits and inspections to meet Company goals and industry standards.
• Follow up and take necessary action.
• Ensure that all stores operate in compliance with company policies and procedures.
• Coaches store managers on ongoing repairs and maintenance.
• Assure the use of the company maintenance program/tool.
• Supervise employees.
• Interview and hiring site managers.
• Continued training of Property Managers, Assistant Managers, District Trainers and Sr. Managers.
• Evaluate employee performance.
• Enforce company policy and procedures.
• Schedule employee work hours.
• Attract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.
• Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.
• Develop the store management team to deliver exceptional customer experience in all store s.
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines.
• Periodic special projects and duties may be assigned based on Company need and requirements.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Eligibility
• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees