Senior, District Manager - NYC

bluemercury•New York, NY

1d•$94,200 - $156,960•Hybrid

About The Position

Bluemercury is a leading luxury beauty destination with 178 locations nationwide, pioneering a client-first service model focused on personalized beauty interactions. We offer a curated premium product assortment and aim to help individuals discover their unique selves. As Bluemercury evolves, we remain committed to serving people and being the ultimate specialist in the beauty of every individual.

Requirements

3+ years of leadership in multi-unit management, selling high- end cosmetics and skincare.
Ability to travel to multiple store locations.
Must be a hands-on leader with an entrepreneurial spirit, high-energy and attention to detail.
Demonstrated results in previous leadership roles.
A proven ability to train and lead all levels of store team; to include Store Manager, Estheticians, and Beauty Experts/ sales team.
Outstanding communications skills, both verbal and listening.
Ability to adapt in a dynamic, ever-changing, high growth environment.
Commitment to providing expert customer service, quality operations and an unparalleled level of professionalism.
Strong organizational skills and conflict resolution skills.
Willingness to work a flexible schedule and must be available to work Saturdays.

Responsibilities

Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.
Drive results by communicating with Store Managers, Retail Sales and Spa team virtually and in store.
Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.
Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.
Manages and nurtures external vendor relationships within the store environment.
Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.
Partner with cross-functional teams including Marketing, Merchandising, HR, Store Operations, and EDU to drive district performance.
Act as the 'voice of the field', providing feedback on business needs.
Drive growth of proprietary brands (M-61, Lune + Aster) through focused selling behaviors, team education, and client engagement.
Responsible for planning staffing levels at district and store level utilizing budgeted payroll for optimal service and sales.
Contributes to a positive and engaging company culture that celebrates our values and expectations.
Responsible for recruiting, interviewing, and hiring Area Managers, Store Managers, Sales Associates and Spa staff.
Responsible for onboarding administrative tasks and onboarding training of new hires.
Responsible for performance management- ongoing coaching and development, accountability and performance review of Store Managers, Sales Associates and Spa Staff.
Responsible for talent development, to ensure internal development paths are available and achieved.
Must be a strong partner to Human Resources to ensure compliance and adherence to labor laws.
Responsible for overall operational execution at the store level.
Ensures execution of Bluemercury policies and procedures in each store.
Ensures adequate and timely schedules are written for efficient and optimal execution.
Executes regular compliance audits, ensures deadlines and due dates are met.
Communicates needs and concerns consistently with corporate cross functional partners.
Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.
Model the Bluemercury mission in all interactions with internal and external customers.
Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support.
Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events.
Partner with regional leadership to execute district strategies.
Develop district-level plans to improve performance.
Optimize staffing, payroll, and resources.
Forecast sales and manage budgets.