District Manager - Refreshments

Aramark•Santa Fe Springs, CA

5d•Onsite

About The Position

The District Manager, Refreshments, is responsible for providing overall leadership, strategic direction, and operational oversight for assigned Market Centers, branches, and client locations within a defined geographic district, typically generating $20M–$40M+ in annual revenue. This role is accountable for executing the Refreshments operating model with a focus on profitable growth, operational excellence, cost control, and productivity, while developing high-performing teams and consistently delivering on financial commitments. The District Manager oversees diverse business models, including traditional vending, micro-markets, and office coffee services, and is measured on key outcomes including Revenue Growth, EBIT, Margin Performance, Consumer Experience, Client Retention and Expansion, Route & Asset Optimization, and Employee Engagement. This is a highly visible, field-based leadership role requiring frequent travel across the district, region, and, at times, nationally to ensure strong operational execution and client partnership. This is an in-person position; remote or hybrid arrangements are not available.

Requirements

Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery, food and beverage, or route-based operation industries.
Demonstrated leadership skills with a broad knowledge of management practices, business judgment, and client/consumer interaction.
Confirmed ability to hire, assess, develop, and grow hard-working talent.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
Established communication and teamwork skills to work with all levels of the organization, from the front-line associate through leadership.
Proven success in a repeatable business model, including leading through change and turnaround initiatives.
A bachelor’s degree is required to be successful

Nice To Haves

An advanced degree in business or a related field is preferred.

Responsibilities

Establish full ownership and accountability for the operational and financial performance of multiple locations.
Model leadership behaviors that reinforce a culture of safety, service excellence, and accountability.
Lead, coach, and develop a team of managers by setting clear expectations, providing ongoing feedback, and driving performance outcomes.
Identify, attract, and develop top talent to build strong leadership pipelines.
Drive employee engagement through recognition, development planning, and consistent leadership presence.
Lead structured management routines, including team meetings and performance reviews, to ensure alignment and execution.
Build and maintain strong client partnerships by understanding business needs, delivering operational excellence, and proactively communicating performance.
Ensure adherence to contractual obligations while identifying opportunities for growth, expansion, and improved service delivery.
Partner cross-functionally to support new business development, client retention, and account expansion.
Drive customer satisfaction by ensuring consistent execution of service standards and completion of client feedback mechanisms across all locations.
Own district-level financial performance, including revenue growth, profitability, and budget management.
Ensure accurate and timely management of P&L statements and financial reporting.
Leverage data, performance metrics, and operational insights to identify trends and drive informed decision-making.
Educate and develop teams on key financial levers, including pricing, cost controls, labor management, and inventory optimization, to improve margins and overall business performance.
Drive operational efficiency by ensuring consistent execution of company standards, processes, and initiatives.
Lead labor and cost management efforts to optimize productivity while maintaining service quality.
Ensure adherence to supply chain and procurement standards, including the use of approved vendors.
Continuously identify opportunities to streamline operations, improve route efficiency, and enhance overall service delivery.
Ensure all operations maintain a safe, compliant, and healthy environment for employees, clients, and customers.
Enforce adherence to company policies, regulatory requirements, and industry standards, including safety, health, and wage and hour regulations.
Promote a culture of accountability and integrity, ensuring risks are proactively identified and addressed.