Buick GMC District Manager, Parts and Service - West Texas

General Motors • Work From Home - Texas, TX

1d • Remote

About The Position

The District Manager, Parts and Service (DMPS) is a strategic, field-based leadership role responsible for driving aftersales performance across an assigned West Texas territory. The role partners with dealership leadership to execute GM Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. It uses data-driven insights, operational expertise, and consultative influence to deliver measurable results. The DMPS reports directly to the Zone Manager, Parts and Service.

The position requires recurring dealership travel of at least 50%. The selected candidate must reside in an approved city in the territory—including Lubbock, Midland, McAllen, or El Paso—or relocate to Midland, Lubbock, or another leadership-approved surrounding area within 60 days of the start date. Relocation benefits may be available to eligible candidates. The role is categorized as remote, subject to the territory residence or relocation requirement.

The role requires the ability to legally operate a motor vehicle regularly and to pass a Motor Vehicle Report review. GM does not provide immigration-related sponsorship for this position. General Motors describes its vision as a world with Zero Crashes, Zero Emissions, and Zero Congestion, and states its commitment to inclusion and belonging and equal employment opportunity.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 3 years of experience in sales, service, or operations, with a proven record of driving revenue growth.
• Ability to travel at least 50% on a frequent basis within the assigned territory.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
• Must reside in an approved city within the territory or be willing to relocate to an approved area within the stated timeline.
• Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review.
• Must not require GM immigration-related sponsorship now or in the future.

Nice To Haves

• Strong automotive industry knowledge and business acumen, particularly in service operations, warranty processes, and customer experience management.
• Excellent oral and written communication skills, including the ability to inform and persuade.
• Ability to use data analytics tools to generate insights that grow revenue, improve operational performance, and elevate customer experience.
• Ability to manage multiple tasks and adapt to a changing environment with some ambiguity.
• Ability to build and maintain strong internal and external relationships.
• Ability to drive results and lead change with confidence and clarity.
• Ability to communicate persuasively and informatively across organizational levels.
• Analytical thinking and data-informed problem-solving skills.
• Strategic business planning capabilities that align dealership goals with organizational objectives.
• Results-driven mindset, accountability, and pursuit of excellence.
• Problem-solving skills, including identifying root causes, developing actionable solutions, and implementing performance improvements.
• Initiative and ability to thrive in dynamic environments.
• Strong customer focus and conflict-resolution skills.

Responsibilities

• Own district performance across revenue, customer retention, and customer experience.
• Advise dealership leadership and foster strong partnerships and strategic alignment.
• Drive revenue growth and achieve KPIs by executing Customer Care & Aftersales programs and initiatives.
• Lead standardized dealer contact processes focused on dealer priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic.
• Develop and execute annual business plans using data-driven insights to address market challenges and operational headwinds.
• Assess dealership performance, identify trends, and implement targeted solutions and processes to improve operational efficiency and customer satisfaction.
• Manage priorities and make autonomous decisions that drive business outcomes.
• Pursue and exceed performance targets, delivering measurable improvements.
• Resolve aftersales customer concerns, including SPAC, CAC, TAC, goodwill, warranty, and policy requests.
• Monitor and achieve KPIs, including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance.
• Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports and fixed-operations analysis tools, profit department structures and interdependencies, and consultative selling techniques.

Benefits

• Relocation benefits are available for candidates who qualify under company policy.
• GM states that well-being support is available from day one and refers candidates to its Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level