District Manager IV
About The Position
The District Manager 4 is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.
Requirements
- Bachelor’s degree with at least 8 years of relevant experience and previous management experience is required.
- Sales Strategy and Customer Development
- Knowledge of an Annual Operating Plan/Long Range Plan
- Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
- Service/product knowledge for commercial food equipment
- Mechanical aptitude
- Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
- Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
- Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
- Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
- Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
- Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
- Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
- Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
Nice To Haves
- Position/Location dependent.
- Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
- Service/product knowledge for commercial food equipment
- Mechanical aptitude
- Develops and maintains a working knowledge and use of the ITW toolbox.
Responsibilities
- Developing, maintaining, and managing a highly technical field service team
- Oversight of installations, preventative maintenance, equipment upgrades and updates, and sales support for new systems
- Establishing and growing customer relationships
- Strategy focused on meeting or exceeding financial metrics
- Meeting or exceeding customer satisfaction results
- Talent development
- Increasing employee retention and engagement levels
- Responsible for a $10.1M budget, 2-3 cost centers, and 10-15 direct reports. Span of control is between 25-55 employees.
- Other responsibilities or special projects not specifically listed may also be assigned.
Benefits
- The pay rate will depend on the successful candidate’s qualifications and prior experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
