District Manager, Dashmart (Michigan)

DoorDash USA•Detroit, MI

21h•$104,000 - $152,900•Onsite

About The Position

We’re looking for a people-focused leader and experienced operations specialist to lead some of our DashMart facilities. You will lead, own, strategize, manage change, and delight customers. This role requires acting like an owner, solving problems from first principles, being unafraid of ambiguity, being analytical, and being relentless. A 4-year college degree is preferred, or equivalent work experience. You should have 7+ years of experience in Operations, Retail/Warehouse Management, Strategy, or a related field. You must also be within a reasonably commutable distance to a DashMart in the advertised location.

Requirements

Act like an owner, committing to a flexible schedule aligned to being onsite regularly based on business needs, including non-traditional hours, weekends, and holidays.
Solve problems from first principles, resisting "this is how it’s always been done" thinking.
Thrive in ambiguous, startup environments with rapid change and learning.
Be a data-first problem solver with excellent Excel / data analysis skills.
Be relentless and do what it takes to win.
Proven leader with experience managing teams of 15+ employees and/or multi-locations.
4 year college degree preferred or equivalent work experience.
7+ years’ experience in Operations, Retail/Warehouse Management, Strategy or related field.
Within a reasonably commutable distance to a DashMart in the advertised location.

Nice To Haves

Experience starting or scaling a successful startup.
Operational experience in logistics and/or Fulfillment Center/Warehousing.
Prior experience in managing high volume operations and team members within various local labor market requirements.
Multi-unit management experience.
Built and trained high performing teams.

Responsibilities

Recruit, lead, coach & retain a high-performing team of Site Managers (6+ direct reports), Assistant Site Managers, Shift Leads, and Operations Associates (50+ indirect reports).
Manage and oversee the day-to-day operations of a high volume portfolio (approx 6-10 DashMart locations), ensuring all site processes run smoothly, efficiently and safely.
Responsible for market metric performance (quality, storefront reliability, efficiency, and profitability) by identifying opportunities, and implementing growth plans to achieve goals.
Execute process improvement pilots & projects with cross-functional stakeholders to drive operational efficiencies while maintaining positive employee experience.
Contribute to market expansion and scaling efforts by ensuring that sites execute against increased demand, operational best practices, and driving results against operational key metrics.
Own site-level culture and change management by leading adoption of operational best practices, activating team engagement, and channeling frontline insights to influence cross-functional decisions.
Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.