District Facilities Manager

Microsoft•San Francisco, CA

19h•Onsite

About The Position

Microsoft's Global Workplace Services (GWS) team is seeking a dynamic and strategic District Facilities Manager for its Bay Area campuses. This role is responsible for leading operations across multiple Bay Area campuses, focusing on delivering a world-class employee experience and shaping the future of the workplace. The ideal candidate will be a trusted face of GWS, leading through influence, building cross-functional partnerships, and translating employee feedback into measurable improvements. Microsoft's mission is to empower every person and every organization on the planet to achieve more, and this role contributes to that by creating innovative, efficient, and inspiring workspaces that support productivity and well-being.

Requirements

Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 2+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (BBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR equivalent experience.
Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 6+ years multinational corporate environment experience OR equivalent experience.
3–5+ years of experience in corporate facilities management or related disciplines.
Demonstrated excellence in customer service in a high-touch, client-facing workplace or hospitality environment, including executive-level stakeholder support.
Proven ability to influence without authority and drive alignment across multiple functions, vendors, and business groups.
Experience managing multi-site campus operations and Tier 1 outsourced service providers (integrated facilities management, food service, security).
Experience with amenity programs—commute/transportation and dining—in a large corporate campus setting.
Occupancy planning and move management experience, including business continuity and emergency occupancy layouts.
Demonstrated OpEx and CapEx budget ownership with variance management and root cause analysis.
Exceptional communication, collaboration, conflict resolution, and stakeholder management skills.
Strategic thinker with strong analytical and problem-solving capabilities.
Familiarity with sustainability, energy management, and workplace safety programs.

Responsibilities

Serve as the primary GWS point of contact for business groups across the district, delivering a consistently high-touch, responsive service experience.
Build trusted relationships with campus leaders, executive support teams, and employee populations; anticipate needs and resolve escalations with urgency and professionalism.
Actively gather and act on employee and stakeholder feedback, translating it into service adjustments and workplace improvements.
Set and manage service expectations across a diverse customer base, balancing competing priorities with transparency and sound judgment.
Lead through influence across planning, projects, finance, HR, security, events, and business group partners—driving alignment without direct reporting authority.
Partner across strategic planning and operational execution to align facility services with business priorities and performance metrics.
Maintain alignment with Tier 1 vendor partners (integrated facilities management, food service, and security) and hold partners accountable to service, safety, and budget commitments.
Represent GWS in emergency response planning, corporate policy development, and cross-org forums.
Own the seamless operation of multiple Bay Area campuses, coordinating facility changes and equipment layouts to optimize space and cost-efficiency.
Manage vendor relationships across janitorial, maintenance, and security services, owning work order processes and service delivery standards.
Ensure compliance with safety codes, building regulations, internal standards, and environmental and regulatory reporting requirements.
Lead the SVC Commute Sync initiative in partnership with transportation and workplace stakeholders.
Evaluate shuttle routes, parking logistics, and alternative transportation options, adjusting services based on employee feedback and evolving commute needs.
Partner with food service vendors to oversee dining operations and ensure dining environments meet health, safety, and employee experience standards.
Align dining services with organizational sustainability and wellness goals.
Manage shared space expectations in collaboration with Events/ Enventions/EC teams.
Oversee enhancements to signage, lighting, and ergonomic furniture installations.
Drive space forecasting and move coordination as part of Bay Area Occupancy Planning & Strategy.
Collaborate with real estate and project partners on space design reviews and optimization efforts.
Contribute to long-term real estate portfolio planning and participate in vendor selection, lease negotiations, and site evaluations.
Attend strategic forums such as the Monthly Portfolio Planning Review and site-level project overviews to align on growth initiatives.
Manage to a 2% OpEx budget variance and maintain a 10% variance target for CapEx.
Apply Root Cause Analysis (RCA) to monitor and address unplanned spending.
Collaborate with facilities, food service, and project partners on financial forecasting and resource allocation.
Participate in monthly project and operations reviews to align safety and budget priorities.
Partner with HR to maintain a safe and healthy work environment.
Support facilities engineering initiatives to optimize building systems and asset performance.
Champion innovation by integrating emerging technologies that enhance the employee experience.