District Director

Destination Pet, LLC•Remote Georgia, FL

1d•$75,000 - $85,000•Hybrid

About The Position

As a District Director, you will assume leadership over a portfolio of dynamic pet and veterinary facilities. Your primary mission is to meet and exceed the expectations of our pet guests and parents, providing health care, grooming, daycare, boarding and training services within a connected care ecosystem. This pivotal role entails strategic cultivation of exceptional teams, steering them toward the realization of our company’s overarching mission, vision, and core values. You will serve as a pilar of advocacy for our beloved animal companions and ensure the delivery of top tier care and center performance. We are looking to add a Florida/Georgia based District Director to our team to oversee centers in our SouthEast Region.

Requirements

Must be a pet fanatic – pets are part of our family!
Demonstrated flexibility in scheduling, including availability during evenings and weekends to serve as emergency on call support.
Exceptional leadership and organizational acumen.
Proficiency in articulate verbal and written communication skills.
A passionate affinity for animals, exuding an enthusiastic and caring demeanor, with impeccable attention to detail
Proficiency in computer applications including Microsoft Office Suite and database applications.
Proficiency in task prioritization and delegation as dictated by specific circumstances.
Outstanding interpersonal and customer service skills.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the public.
Management experience in a multi-unit environment and/or strong demonstration of previous management experience
Bachelor’s Degree preferred
Required travel 50%-75%, including overnight
Must frequently lift 40 pounds.
Must be able to handle frequent sitting, standing and walking
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Responsibilities

Lives and models the mission, vision, culture, and policies of Destination Pet within yourself and your team.
Ensures that all centers provide top quality care for our guests, including the delivery of exceptional customer service that focuses on integrated, personalized, and connected care with efficient and productive teams.
Conducts a minimum monthly center/practice visits or more often as needed to determine overall success.
Continually monitor the day-to-day operations and strategic initiatives that drive revenue within the assigned District.
Partner with Center Leadership and District Veterinary Directors manage scheduling to ensure center leaders provide effective staff/doctor scheduling to meet the needs of clients, pets, staff, and business needs.
Partner with Recruiting and District Veterinary Directors on doctor hiring, retention, support, and compensation.
Analyzes and utilizes financial reports and statistics from each location, such as profit & loss statements, doctor production reports, and other Key Performance Indicators with District’s management team.
Celebrating achievements and identifying revenue growth opportunities.
Analyzes and delivers the results of the operational processes that directly impact the success of their assigned practices or centers.
Ensures completion of district quarterly inventory.
Properly reinforces all Destination Pet’s training, safety, service programs.
Ensure center compliance with federal and local labor laws: DEA, EEOC, ADA, Fair Labor Practices, radiation safety, OSHA, HAZMAT, etc.
Conducts a weekly call with the district leadership to discuss performance and strategic initiatives.
Implement a one-on-one cadence for individual growth plans and management development opportunities.
Partners with center and practice management team to identify and execute additional revenue driving initiatives.
In partnership with the Center/Practice Management Staff, inspects building and properties and recommends/reports facility repairs and improvements to maintain a safe environment.
In partnership with center/practice management and safety leadership to monitor and assist with all safety, emergency, and crisis situations.
Resolve all customer and staff complaints not resolved at a center level.
Interacts with and treats customers, guests, visitors, and team members in a professional, courteous manner.
Assume operational oversight, maintaining impeccable facility standards, cleanliness, and operational efficiency.
Cultivate a pervasive culture of safety, instilling a mindset of vigilance and care among all team members.
Embrace and execute any additional responsibilities as needed by the organization's evolving needs.